Journal of Business Research

1973 - 2025

Current editor(s): A. G. Woodside

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 54, issue 3, 2001

Special issue on services marketing: Australia pp. 185-187

Janet R. McColl-Kennedy

Customer relationships with service personnel: do we measure closeness, quality or strength? pp. 189-197

Liliana L. Bove and Lester W. Johnson

Consensus regarding purchase influence in a professional service context: a dyadic study pp. 199-207

Lesley White and Lester W. Johnson

Justice strategy options for increased customer satisfaction in a services recovery setting pp. 209-218

Beverley A. Sparks and Janet R. McColl-Kennedy

Advanced sale of service capacities: a theoretical analysis of the impact of price sensitivity on pricing and capacity allocations pp. 219-225

Khai Sheang Lee and Irene C. L. Ng

Causes of disruption to franchise operations pp. 227-234

Lorelle Frazer

Uses of the Internet in the global hotel industry pp. 235-241

Sherrie Wei, Hein F. Ruys, Hubert B. van Hoof and Thomas E. Combrink

Volume 54, issue 2, 2001

The interplay of emotions and cognitions of consumers in the retail environment pp. 87-88

Jean-Charles Chebat and Robert Robicheaux

Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value pp. 89-96

Barry J. Babin and Laurie Babin

Emotional response and shopping satisfaction: Moderating effects of shopper attributions pp. 97-106

Karen A. Machleit and Susan Powell Mantel

Background music pleasure and store evaluation: intensity effects and psychological mechanisms pp. 107-113

Laurette Dube and Sylvie Morin

Environmental background music and in-store selling pp. 115-123

Jean-Charles Chebat, Claire Gelinas Chebat and Dominique Vaillant

Consumer decision-making, salespeople's adaptive selling and retail performance pp. 125-129

Arun Sharma

An investigation of coupon-prone consumers: Their reactions to coupon feature manipulations pp. 131-137

Lisa Guimond, Chankon Kim and Michel Laroche

Control and affect: the influence of feeling in control of the retail environment on affect, involvement, attitude, and behavior pp. 139-144

James C. Ward and John W. Barnes

Shedding some light on store atmospherics: influence of illumination on consumer behavior pp. 145-150

Teresa A. Summers and Paulette R. Hebert

Learning why some customers shop at less convenient stores pp. 151-159

Arch G. Woodside and Randolph Trappey

Consumer perceptions of service quality attributes at sporting events pp. 161-166

Scott W. Kelley and L. W. Turley

Re-conceptualizing consumer store image processing using perceived risk pp. 167-172

V. -W. Mitchell

Children's influence on family decision-making: a restaurant study pp. 173-176

JoAnne Labrecque and Line Ricard

Atmospheric qualities of online retailing: A conceptual model and implications pp. 177-184

Sevgin A. Eroglu, Karen A. Machleit and Lenita M. Davis

Volume 54, issue 1, 2001

The indirect effects of organizational controls on salesperson performance and customer orientation pp. 1-9

Ashwin W. Joshi and Sheila Randall

Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions pp. 11-24

James Maxham

A study of life events and changes in patronage preferences pp. 25-38

Euehun Lee, George P. Moschis and Anil Mathur

Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce pp. 39-52

Charles Schwepker

Tests of the generalizability of Altman's bankruptcy prediction model pp. 53-61

John Stephen Grice and Robert W. Ingram

Demonstrations and money-back guarantees: market mechanisms to reduce uncertainty pp. 71-84

Amir Heiman, Bruce McWilliams and David Zilberman

Marketing Mistakes and Successes, 8th ed.: Robert F. Hartley, John Wiley & Sons, New York, 2000, 359 pages pp. 85-86

Tim Christiansen

Volume 53, issue 3, 2001

The impact of parent brand attribute associations and affect on brand extension evaluation pp. 111-122

Sobodh Bhat and Srinivas K. Reddy

Consumer decision-making in a multi-generational choice set context pp. 123-136

Namwoon Kim, Rajendra K. Srivastava and Jin K. Han

An investigation of the impact of promotions on across-submarket competition pp. 137-149

P. K. Kannan and Yim, Chi Kin (Bennett)

Validity of annual report assertions about innovativeness: an empirical investigation pp. 151-161

Michael D. Michalisin

Collaborative Approaches to Resolving Conflict: Myra Warren Isenhart and Michael Spangle, Sage, Thousand Oaks, 2000, 242 pages pp. 163-164

Cathy L. Hartman and Edwin R. Stafford

Interviews With CEOs: Harvard Business Review, Harvard Business School Press, 2000, 248 pages pp. 165-166

John P. Eaton

Volume 53, issue 2, 2001

New developments in marketing communications and consumer behavior pp. 59-61

W. Fred van Raaij, Alain Strazzieri and Arch Woodside

The short-term effect of store-level promotions on store choice, and the moderating role of individual variables pp. 63-73

Pierre Volle

Conceptual and operational aspects of brand loyalty: an empirical investigation pp. 75-84

Yorick Odin, Nathalie Odin and Pierre Valette-Florence

The implications of individual differences in reference price utilization for designing effective price communications pp. 85-91

R. Chandrashekaran

What makes open vs. closed conclusion advertisements more persuasive? The moderating role of prior knowledge and involvement pp. 93-102

Jean-Charles Chebat, Mathieu Charlebois and Claire Gelinas-Chebat

Age differences in memory for radio advertisements: the role of mnemonics pp. 103-109

Malcolm C. Smith and Mark Phillips

Volume 53, issue 1, 2001

The market orientation-performance relationship in the context of a developing economy: An empirical analysis pp. 1-13

Ram Subramanian and Pradeep Gopalakrishna

Purchase experiments of extra-ordinary and regular influence strategies using artificial and real brands pp. 15-35

William H. Motes and Arch G. Woodside

The differential information hypothesis, firm size, and earnings information transfer: An empirical investigation pp. 37-47

Sharad C. Asthana and Birendra K. Mishra

The effects of news on initial corporate lawsuits pp. 49-55

Paul Sergius Koku, Anique A. Qureshi and Aigbe Akhigbe

The End of Marketing as We Know It: by Sergio Zyman, HarperCollins Publishers, New York. 1999, 247 pages, US$26.00 pp. 57-58

Charles Noble

Volume 52, issue 3, 2001

Consumer evaluation of vertical brand extensions and core brands pp. 211-222

Chung K. Kim, Anne Lavack and Margo Smith

Predictors of performance of venture capitalist-backed organizations pp. 223-233

Bharat A. Jain

The development of a scale to measure perceived corporate credibility pp. 235-247

Stephen J. Newell and Ronald E. Goldsmith

Contrarian human resource investments and financial performance after economic downturns pp. 249-261

Charles R. Greer, Timothy C. Ireland and John R. Wingender

The behaviour of international firms in socio-political environments in the European Union pp. 263-275

Amjad Hadjikhani and Pervez N. Ghauri

An empirical analysis of the determinants of category expenditure pp. 277-291

William Putsis and Ravi Dhar

Volume 52, issue 2, 2001

Introduction to the Special Issue on 'Doing business in China' pp. 93-94

Abhik Roy, Peter G. P. Walters and Sherriff T. C. Luk

Treasures in the China house: a review of management and organizational research on Greater China pp. 95-110

Mike W. Peng, Yuan Lu, Oded Shenkar and Denis Y. L. Wang

The effect of relationship dimensions on interpersonal and interorganizational commitment in organizations conducting business between Australia and China pp. 111-121

Felix T. Mavondo and Elaine M. Rodrigo

Foreign ownership of equity joint ventures in China: a pooled cross-section-time series analysis pp. 123-133

Doren Chadee and Feng Qiu

Self-selection, socialization and budget control in the PRC: a study of a U.S.-Sino joint venture and Chinese state-owned enterprise pp. 135-148

Neale G. O'Connor, Yadong Luo and Danny K. Y. Lee

Power, conflict and satisfaction in IJV supplier -- Chinese distributor channels pp. 149-160

Don Y. Lee

Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers pp. 161-173

Michael K. Hui and Kevin Au

The universality of the signal theory for products and services pp. 175-187

Sunil Erevelles, Abhik Roy and Leslie S. C. Yip

Consumption patterns of entrepreneurs in the People's Republic of China pp. 189-202

Clement K. W. Chow, Michael K. Y. Fung and H. Y. Ngo

Chinese puzzles and paradoxes: conducting business research in China pp. 203-210

Abhik Roy, Peter G. P. Walters and Sherriff T. K. Luk

Volume 52, issue 1, 2001

Developing and validating a multidimensional consumer-based brand equity scale pp. 1-14

Boonghee Yoo and Naveen Donthu

Customer satisfaction in industrial markets: dimensional and multiple role issues pp. 15-33

Christian Homburg and Bettina Rudolph

Drivers and outcomes of parent company intervention in IJV management: a cross-cultural comparison pp. 35-49

Jean L. Johnson, John B. Cullen, Tomoaki Sakano and James W. Bronson

Strategic decision making in an intuitive vs. technocratic mode: structural and environmental considerations pp. 51-67

Jeffrey G. Covin, Dennis P. Slevin and Michael B. Heeley

Influencing R&D/marketing integration and the use of market information by R&D managers: intended and unintended effects of managerial actions pp. 69-82

Elliot Maltz, William E. Souder and Ajith Kumar

R&D mode choices in Central and Eastern Europe pp. 83-91

Keith D. Brouthers, Lance Eliot Brouthers and Steve Werner