Journal of Business Research

1973 - 2025

Current editor(s): A. G. Woodside

From Elsevier
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Volume 116, issue C, 2020

How important is alignment of social media use and R&D–Marketing cooperation for innovation success? pp. 1-12

Edwin J. Nijssen and Andrea Ordanini

Post earnings announcement drift, liquidity and zero leverage firms: Evidence from the UK stock market pp. 13-26

Sijia Zhang and Andros Gregoriou

Negative online reviews and consumers’ service consumption pp. 27-36

Alireza Golmohammadi, Anna S. Mattila and Dinesh K. Gauri

Investor preferences between the sharing economy and incumbent firms pp. 37-47

Deborah de Lange and Dave Valliere

Corporate social responsibility and cash flow volatility: The curvilinear moderation of marketing capability pp. 48-59

Wenbin Sun and Yuan Ding

When do consumers prefer partitioned prices? The role of mood and pricing tactic persuasion knowledge pp. 60-67

Gopal Das, Rajat Roy and Vik Naidoo

Robot will take your job: Innovation for an era of artificial intelligence pp. 68-74

Giselle Rampersad

The role of identification and gratitude in motivating organization-serving intentions and behaviors pp. 75-84

Robert Madrigal

The playground effect: How augmented reality drives creative customer engagement pp. 85-98

Alexander Jessen, Tim Hilken, Mathew Chylinski, Dominik Mahr, Jonas Heller, Debbie Isobel Keeling and Ko de Ruyter

When does culture matter? A multilevel study on the role of situational moderators pp. 99-122

Ramya Tarakad Venkateswaran and Rejie George

The case for hiring neurotic salespeople: A longitudinal growth modeling analysis pp. 123-136

Riley Dugan, Maria Rouziou and Willy Bolander

Collectivism and commonality in liquidity pp. 137-162

Mohsen Saad and Anis Samet

The preservation of loyalty halo effects: An investigation of the post-product-recall behavior of loyal customers pp. 163-175

Byun, Kyung-Ah (Kay), Dale F. Duhan and Mayukh Dass

The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy pp. 176-182

Hongwei He and Lloyd Harris

Employee adjustment and well-being in the era of COVID-19: Implications for human resource management pp. 183-187

Joel B. Carnevale and Isabella Hatak

Managing uncertainty during a global pandemic: An international business perspective pp. 188-192

Piyush Sharma, T.Y. Leung, Russel P.J. Kingshott, Nebojsa S. Davcik and Silvio Cardinali

Gender equity and public health outcomes: The COVID-19 experience pp. 193-198

T.Y. Leung, Piyush Sharma, Pattarin Adithipyangkul and Peter Hosie

Masters of disasters? Challenges and opportunities for SMEs in times of crisis pp. 199-208

Fabian Eggers

Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak pp. 209-213

Eleonora Pantano, Gabriele Pizzi, Daniele Scarpi and Charles Dennis

Marketing innovations during a global crisis: A study of China firms’ response to COVID-19 pp. 214-220

Yonggui Wang, Aoran Hong, Xia Li and Jia Gao

Value dynamics in ordinary object disposal pp. 221-228

Helene Cherrier and Meltem Türe

Does online retail coupons and memberships create favourable psychological disposition? pp. 229-244

Janarthanan Balakrishnan, Pantea Foroudi and Yogesh K. Dwivedi

Customized advertising: Allowing consumers to directly tailor messages leads to better outcomes for the brand pp. 245-257

G. Douglas Olsen and John W. Pracejus

The impact of implicit theories of personality malleability on opportunistic financial reporting pp. 258-265

Naman Desai, Shailendra Pratap Jain, Shalini Jain and Arindam Tripathy

Local corruption and corporate social responsibility pp. 266-282

Erdem Ucar and Arsenio Staer

I should have known better!: When firm-caused failure leads to self-image concerns and reduces negative word-of-mouth pp. 283-293

Matthew Philp and Laurence Ashworth

The effects of board of directors’ education on firms’ credit ratings pp. 294-313

Giota Papadimitri, Fotios Pasiouras, Menelaos Tasiou and Alexia Ventouri

You’re offended, I’m offended! An empirical study of the proclivity to be offended and what it says about employees’ attitudes and behaviors pp. 314-323

Jeremy B. Bernerth

How do search ads induce and accelerate conversion? The moderating role of transaction experience and organizational type pp. 324-336

Tengku Munawar Chalil, Wirawan Dony Dahana and Chris Baumann

The impact of task complexity and task motivation on in-store marketing effectiveness: An eye tracking analysis pp. 337-350

Nick Zuschke

Customer experience management in the age of big data analytics: A strategic framework pp. 356-365

Maria Holmlund, Yves Van Vaerenbergh, Robert Ciuchita, Annika Ravald, Panagiotis Sarantopoulos, Francisco Villarroel Ordenes and Mohamed Zaki

Frontline encounters of the AI kind: An evolved service encounter framework pp. 366-376

Stacey Robinson, Chiara Orsingher, Linda Alkire, Arne De Keyser, Michael Giebelhausen, K. Nadia Papamichail, Poja Shams and Mohamed Sobhy Temerak

Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys pp. 377-386

Nancy V. Wünderlich, Jens Hogreve, Ilma Nur Chowdhury, Hannes Fleischer, Sahar Mousavi, Julia Rötzmeier-Keuper and Rui Sousa

Customer deviance: A framework, prevention strategies, and opportunities for future research pp. 387-400

Paul W. Fombelle, Clay M. Voorhees, Mason R. Jenkins, Karim Sidaoui, Sabine Benoit, Thorsten Gruber, Anders Gustafsson and Ibrahim Abosag

Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems pp. 401-411

Vicky Story, Judy Zolkiewski, Katrien Verleye, Amin Nazifi, Claire Hannibal, Anthony Grimes and Liliane Abboud

Discount venture brands: Self-congruity and perceived value-for-money? pp. 412-419

Thomas L. Baker, Simos Chari, Ahmad Daryanto, Julija Dzenkovska, Kemefasu Ifie, Bryan A. Lukas and Gianfranco Walsh

Characterizing customer experience management in business markets pp. 420-430

Lars Witell, Christian Kowalkowski, Helen Perks, Chris Raddats, Maria Schwabe, Ornella Benedettini and Jamie Burton

Customer experience driven business model innovation pp. 431-440

Timothy Keiningham, Lerzan Aksoy, Helen L. Bruce, Fabienne Cadet, Natasha Clennell, Ian R. Hodgkinson and Treasa Kearney

Conceptualizing experiential luxury in palliative care: Pathographies of liminal space, cathedral, and community pp. 446-457

Lynn Sudbury-Riley, Philippa Hunter-Jones, Ahmed Al-Abdin, Daniel Lewin and Rachel Spence

Consumers’ practices of everyday luxury pp. 458-466

Emma Banister, Stuart Roper and Tisiruk Potavanich

Managing the transformation of the global commons into luxuries for all pp. 467-473

Hélène Cristini and Hannele Kauppinen-Räisänen

Selling second-hand luxury: Empowerment and enactment of social roles pp. 474-481

Linda Lisa Maria Turunen, Marie-Cecile Cervellon and Lindsey Drylie Carey

Moments of care: How interpersonal interactions contribute to luxury experiences of healthcare consumers pp. 482-490

Maria Kreuzer, Vesna Cado and Karine Raïes

Moments of luxury – A qualitative account of the experiential essence of luxury pp. 491-502

Sylvia von Wallpach, Andrea Hemetsberger, Thyra Uth Thomsen and Russel W. Belk

Moments of luxury: Hedonic escapism as a luxury experience pp. 503-513

Jonas Holmqvist, Carlos Diaz Ruiz and Lisa Peñaloza

Transformational effects of social media lurking practices on luxury consumption pp. 514-521

Marina Leban, Yuri Seo and Benjamin G. Voyer

Rethinking the process of diffusion in innovation: A service-ecosystems and institutional perspective pp. 526-534

Stephen L. Vargo, Melissa Archpru Akaka and Heiko Wieland

An evolutionary perspective on adoption-diffusion theory pp. 535-541

Mario Gruber

Ecosystem adoption of practices over time (EAPT): Toward an alternative view of contemporary technology adoption pp. 542-551

Herbjørn Nysveen, Per E. Pedersen and Siv Skard

A service ecosystem perspective on the diffusion of sustainability-oriented user innovations pp. 552-560

Jakob Trischler, Mikael Johnson and Per Kristensson

Emerging theories of consumer-driven market innovation, adoption, and diffusion: A selective review of consumer-oriented studies pp. 561-571

Are Branstad and Birgit A. Solem

Adaptation and diffusion of renovations: The case of the paleo diet pp. 572-580

Burçak Ertimur and Steven Chen

Pleasingly parallel: Early cross-disciplinary work for innovation diffusion across boundaries in grid computing pp. 581-594

Zack Kertcher, Rohan Venkatraman and Erica Coslor

Attribution analysis of luxury brands: An investigation into consumer-brand congruence through conspicuous consumption pp. 597-607

Isaac Jacob, Monica Khanna and Krupa A. Rai

Native advertising credibility perceptions and ethical attitudes: An exploratory study among adolescents in the United States, Turkey and Israel pp. 608-619

Dorit Zimand-Sheiner, Tanya Ryan, Sema Misci Kip and Tamar Lahav

Long-run price behaviour in the gasoline market - The role of exogeneity pp. 620-627

Seyedeh Asieh H. Tabaghdehi and John Hunter

Impact of multilateral place dimensions on corporate brand attractiveness and identification in higher education: Business school insights pp. 628-641

John M.T. Balmer, Rudiana Mahmoud and Weifeng Chen

Augmenting the urban place brand – On the relationship between markets and town and city centres pp. 642-654

Andrew Alexander, Christoph Teller and Steve Wood

Millennial Chinese consumers' perceived destination brand value pp. 655-665

Jun Luo, Bidit L. Dey, Cagri Yalkin, Uthayasankar Sivarajah, Khanyapuss Punjaisri, Yu-an Huang and Dorothy A. Yen

Humanizing stigmatized places: Inter-group contact and attitude change toward Pakistan and Iran in the ‘Humans of New York’ Facebook space pp. 666-679

Salman Yousaf and Fan Xiucheng

Territorial brand management: Beer, authenticity, and sense of place pp. 680-689

T.C. Melewar and Heather Skinner

Exploring the dialogic communication potential of selected African destinations' place websites pp. 690-698

Robert E. Hinson, Ellis L.C. Osabutey and John Paul Kosiba

Destination beliefs, event satisfaction and post-visit product receptivity in event marketing. Results from a tourism experience pp. 699-710

Giada Mainolfi and Vittoria Marino

Nation branding and marketing strategies for combatting tourism crises and stereotypes toward destinations pp. 711-720

Eli Avraham

Nations as brands: Cinema's place in the branding role pp. 721-733

Shashwat Gupta, Mohammad M. Foroudi, Juha Väätänen, Suraksha Gupta and Len Tiu Wright

Measuring customer based place brand equity (CBPBE) from a public diplomacy perspective: Evidence from West Bengal pp. 734-744

Sunny Bose, Sanjit Kumar Roy, Sharifah Faridah Syed Alwi and Bang Nguyen

The trend of foreign direct investment movement: Did unintended nation brand of legal-families play an instrumental role? pp. 745-762

Oi-Yan Kam and Chin-Bun Tse