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Adopting and Using CRM at the Loccioni Group: Andrea Perna and Enrico Baraldi
Occupational Violence/Bullying in the Transport Industry: Claire Mayhew
Organizational Structure and Policy: Regulation and Taxation: Kathleen A. Carroll
Advertising expenditure data: Philip Hanson
The Horse’s Hoof: Social Identity, Path Dependence and Path Creation in the Equine Industry: Kenneth W. Koput, Michael W. Conaway and David Olson
Augustin Cournot: Reghinos D. Theocharis
Fieldwork on Innovation Policy: Francesca Beausang
Import Levels of the Developing Countries: James M. Lutz
Central Banks Are Reserve Institutions, Not Firefighters: Dimitris N. Chorafas
Northeast Asia’s Future: Michio Morishima
Domestic Price System of Economic Analysis: Steve Curry and John Weiss
Influencing the Decision-Making Process: Barry Hessenius
Pathetic prizes: Adrian Furnham
The Czech Republic: Staff Participation and Modernization of Central State Administration: Zuzana Dvorakova
Metzler’s Tariff Paradox and the Transfer Problem: John Chipman
Conclusion: Michael Fisher, Martin Abbott and Kalle Lyytinen
Branding and Creativity: Nicholas Ind and Cameron Watt
The Supplier’s Perspective: Francis Bidault, Charles Despres and Christina Butler
The Opportunity: How Can the West Benefit from Chinese Investment?: Joel Backaler
Montana: Scott D. Watkins and Patrick Anderson
The Evolution of Luxury Consumption in China: Serena Rovai
Montana: Scott D. Watkins and Patrick Anderson
Montana: Scott D. Watkins and Patrick Anderson
Negotiating and Resolving Conflicts in India: Rajesh Kumar and Anand Kumar Sethi
Customer Service: Jed Hallam
Mutual-fund Intermediaries: Kevin Dowd
Innovative Team Leadership: Chris Harris
A Handful of Sages: Erik Banks
Reducing overtime: Edwin Whiting
CASE 2: Atlantic Grupa: Preparing for Leading in the New Europe: Alexandru Ioan Mincu and Vlasta Hudek
Quality of Life and Regional Development in China: Chen Jingke and Henk Voogd
Competitive Intelligence Resources: Chris West
Bad-person Theories: Adrian Furnham and John Taylor
Morgan Motor Company Ltd: Arthur Moore
Leadership in Higher Education: Alan Bryman
Egyptian Workers Rediscover the Strike: Anne Alexander
Constraints on Sustained Recovery from Economic Disaster in Africa: Charles Harvey
The Less Developed Countries and the International Monetary System: Gerald K. Helleiner
The Less Developed Countries and the International Monetary System: Gerald K. Helleiner
Management Neurosis: Adrian Furnham
Personal development: Adrian Furnham
Call Centre Vocabulary: Jan Ch. Karlsson
People data: Adrian Furnham
Balance Sheet Repair and Reviving Private Sector Lending: A Survey of Financial Stability Challenges in Central, Eastern and South-Eastern Europe: Peter Mooslechner and Thomas Reininger
Action Research: Tim Sauber and Hugo Tschirky
Dualism, Centre—Periphery Models, and the Process of Cumulative Causation: Anthony Thirlwall
Some Economic and Social Effects of Motor Vehicles in France since 1890: Patrick Fridenson
The Early Management Organisation of British Petroleum and Sir John Cadman: R. W. Ferrier
Tool Five: Aryanne Oade
US Treasury Secretaries: Robert Leeson