Management for Professionals

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An Introduction to Travel Intermediaries: Ben Vinod
Service Parts Planning Overview: Jörg Thomas Dickersbach and Michael F. Passon
Introduction to Supply Chain Risk Management (SCRM): Marc Helmold, Ayşe Küçük Yılmaz, Tracy Dathe and Triant G. Flouris
Recognising and Resolving Conflicts: Stephan Proksch
Introduction to Digitalization Cases: How Organizations Rethink Their Business for the Digital Age: Nils Urbach and Maximilian Röglinger
Total Revenue Management (TRM)Total revenue management (TRM): Marc Helmold
Introduction to Knowledge Management: Sanjay Mohapatra, Arjun Agrawal and Anurag Satpathy
People Analytics—Making a Difference to Business: Rahul Ghatak
Introduction: Jim Austin, Judith Bentkover and Laurence Chait
What Is Negotiation?: Kim Cheng Patrick Low
“Always on and Always in Touch”: The New Buying Behaviour: Gerrit Heinemann and Christian Gaiser
Correction to: European Research Infrastructures’ Compliance with International and European Law: Carla Gulotta and Ohad Graber-Soudry
Introduction: Sanford L. Moskowitz and Chris Erickson
Clarifying the Field of Digital Entrepreneurship: Systematic Literature Review with Bibliometric Methods: Antonia Schulz and Daniel Schallmo
Quality Management and Process Indicators: Fiorenzo Franceschini, Maurizio Galetto and Domenico Maisano
The Vortex: Organizations as Systems: Stephen R. Balzac
Real Estate Transactions: Tobias Just and Hermann Stapenhorst
Introduction: From the Industrial Economy to the Digital Economy: A Giant Leap—Research on the “1 + 10” Framework of the Digital Economy: Xiaoming Zhu
The Globalization and Evolution of the Aviation Industry: Bijan Vasigh and Farshid Azadian
Anticipating the Future: Strategic Scenarios for Telco Markets and Initial Recommendations for Operators: Peter Krüssel and Friederike Göbel
Performance Management (PM) Over the Entire Value Chain: Marc Helmold and Warda Samara
Complaint Management in a Customer-Oriented Firm: Bernd Stauss and Wolfgang Seidel
The Difference between Goal, Strategy, Tactics and Execution: Matthias Kolbusa
Characteristics of the Concept of Customer Value Management: Tymoteusz Doligalski
Best-in-Class Negotiations in the International Context: Marc Helmold
The Elephant: Gregory Usher
Introduction: Georg Michalik
Neuroleadership: The Backdrop: Argang Ghadiri, Andreas Habermacher and Theo Peters
Mergers and Acquisitions: B. Rajesh Kumar
Case: The Renewed Case Seminar: Andreas Biagosch
Rooted in Medical Skills, Came Out of Benevolent Hearts: The User Growth Strategy of DingXiang Doctor Platform: Ziyi Zhao, Zhijing Niu and Yulu Yan
Introduction to Digitalization Cases Vol. 2: Mastering Digital Transformation for Global Business: Nils Urbach, Maximilian Röglinger, Rose Alinda Alias, Karlheinz Kautz, Carol Saunders and Martin Wiener
How Creativity Projects Can Lead to a Social Enterprise, Enabling Cross-Generation and Cross-Milieu Communication: The Way to “ootiboo”, a Case Study: Kathleen Schröter and Angus Cameron
Preface: Global Perspectives and Disciplinary Angles in Understanding the Automotive Aftermarket: Maria Elo and Fotios Katsardis
Introduction: Lutz Rosenstiel, Monika Wastian, Isabell Braumandl and Michael A. West
Introduction: Fady A. Harfoush
Trends in Infrastructure Industry: B Rajesh Kumar
Researchers and Entrepreneurship: George Vekinis
Introduction: Arun Kohli
Introduction: Rationale, Motivation and Innovation Necessity in Small and Medium-Sized Enterprises: Marc Vathauer
Strategic Management Control in Theory and Practice: Fredrik Nilsson, Carl-Johan Petri and Alf Westelius
Introduction: Federico Rajola
Introduction: Hartmut Stadtler and Christopher Haub
What Is Data and Analytics Strategy: Prakash Sah
There’s More to Murphy; Virtual Reality in the Construction Sector: Gareth Riding
5G Drives New Developments in Global Digital Transformation: Pengfei Sun
International Corporations and Taxes: Gio Wiederhold
Introduction: Ganesh Sankaran, Federico Sasso, Robert Kepczynski and Alessandro Chiaraviglio
Supply Management in China: Marc Helmold and Brian Terry
Introduction: Frederik Ahlemann, Eric Stettiner, Marcus Messerschmidt, Christine Legner and Danial Schäfczuk