Management for Professionals

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Certification Path, Projects, and Course Concept: Reiner Hutwelker
Introduction: Annika Steiber
Introduction: “Run Legal as a Business!”: Roger Strathausen, Kai Jacob and Dierk Schindler
Introduction: Chitra Sharma
Template-Based Management: At a Glance: Uwe G. Seebacher
Introduction: Ferri Abolhassan
Recent Past Disconnected Planning: Robert Kepczynski, Raghav Jandhyala, Ganesh Sankaran and Alecsandra Dimofte
The Imperative of Lean Management: Ganesh Mahadevan and Kalyana C. Chejarla
Introduction: Annika Steiber
Introduction: Carlos Cordon, Pau Garcia-Milà, Teresa Ferreiro Vilarino and Pablo Caballero
Introduction to Supply Chain Management: Colin Scott, Henriette Lundgren and Paul Thompson
How Digitalization Is Changing the World?: Linda Mareen Neugebauer and Irene Zanko
Performance Management (PM) Over the Entire Value Chain: Marc Helmold and Warda Samara
Complaint Management in a Customer-Oriented Firm: Bernd Stauss and Wolfgang Seidel
Anticipating the Future: Strategic Scenarios for Telco Markets and Initial Recommendations for Operators: Peter Krüssel and Friederike Göbel
Best-in-Class Negotiations in the International Context: Marc Helmold
Characteristics of the Concept of Customer Value Management: Tymoteusz Doligalski
The Elephant: Gregory Usher
The Difference between Goal, Strategy, Tactics and Execution: Matthias Kolbusa
Origins: Ben Vinod
Strategy: Foundations and Perspectives: George Tovstiga
Introduction: Fady A. Harfoush
Greenwashing: The Misleading Strategies Underlying Environmental Claims: Konstantina Ragazou, Constantin Zopounidis, Emilios Galariotis, Nikolaos Sariannidis and Georgia Zournatzidou
Challenges in a VUCA World: Bernd Heesen
ERP as a Business Enabler: K. Ganesh, Sanjay Mohapatra, S. P. Anbuudayasankar and P. Sivakumar
Presentations: Conveyer Belt of Your Success: Ralf T. Kreutzer
Integration Management in Mergers and Acquisitions: Success Factors and Pitfalls: Stephan Bergamin and Markus Braun
Introduction: Hui Liu, Nikolaos Nikitas, Yanfei Li and Rui Yang
Background and the Necessity to Build a Digital Business Leadership: Ralf T. Kreutzer, Tim Neugebauer and Annette Pattloch
GTEC Service, Consulting, and Training: Karlheinz Zuerl
Overview: George P. Moschis
Driving Growth and Profit with Solution Business: Kaj Storbacka and Risto Pennanen
Anatomy of Positive Leadership: Authentic, Principled and Service Oriented: Satinder Dhiman
Turning Collections into Philanthropic Opportunities: Alessia Zorloni and Magnus Resch
Introduction: Nicolas A. Valcik, Meghna Sabharwal and Teodoro J. Benavides
Entering the Network Economy: Wingsun Li
Gaining Sustainable Competitive Advantage: Sathit Parniangtong
Move Away from Disconnected Planning: Robert Kepczynski, Alecsandra Ghita, Raghav Jandhyala, Ganesh Sankaran and Andrew Boyle
Economic Factor Innovations: Martin Kaschny and Matthias Nolden
Introduction to Benchmarking: Peter Bogetoft
Introduction: Dominik Remling and Thomas Friedli
Introduction to Knowledge Management: Sanjay Mohapatra, Arjun Agrawal and Anurag Satpathy
An Introduction to Travel Intermediaries: Ben Vinod
“Always on and Always in Touch”: The New Buying Behaviour: Gerrit Heinemann and Christian Gaiser
Recognising and Resolving Conflicts: Stephan Proksch
Introduction: Jim Austin, Judith Bentkover and Laurence Chait
People Analytics—Making a Difference to Business: Rahul Ghatak
What Is Negotiation?: Kim Cheng Patrick Low
Total Revenue Management (TRM)Total revenue management (TRM): Marc Helmold
Service Parts Planning Overview: Jörg Thomas Dickersbach and Michael F. Passon