Management for Professionals

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An Introduction to Sports Entrepreneurship: Vanessa Ratten
Marketing Strategy: A Global Discipline: Bodo B. Schlegelmilch
Understanding Luxury Shoppers, UHNWIs, and the Science of Mind Reading: Diana Derval
Motivation: Claudio Franzetti
Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases: Jan Brocke and Jan Mendling
Lean Management: Introduction: Marc Helmold, Ayşe Küçük Yılmaz, Triant Flouris, Thomas Winner, Violeta Cvetkoska and Tracy Dathe
Clouds Demystified: Michael Missbach, Thorsten Staerk, Cameron Gardiner, Joshua McCloud, Robert Madl, Mark Tempes and George Anderson
Complaint Management in a Customer-Oriented Firm: Bernd Stauss and Wolfgang Seidel
Performance Management (PM) Over the Entire Value Chain: Marc Helmold and Warda Samara
Best-in-Class Negotiations in the International Context: Marc Helmold
Anticipating the Future: Strategic Scenarios for Telco Markets and Initial Recommendations for Operators: Peter Krüssel and Friederike Göbel
Characteristics of the Concept of Customer Value Management: Tymoteusz Doligalski
The Elephant: Gregory Usher
The Difference between Goal, Strategy, Tactics and Execution: Matthias Kolbusa
Introduction to Knowledge Management: Sanjay Mohapatra, Arjun Agrawal and Anurag Satpathy
Recognising and Resolving Conflicts: Stephan Proksch
An Introduction to Travel Intermediaries: Ben Vinod
Introduction to Digitalization Cases: How Organizations Rethink Their Business for the Digital Age: Nils Urbach and Maximilian Röglinger
People Analytics—Making a Difference to Business: Rahul Ghatak
Total Revenue Management (TRM)Total revenue management (TRM): Marc Helmold
“Always on and Always in Touch”: The New Buying Behaviour: Gerrit Heinemann and Christian Gaiser
Service Parts Planning Overview: Jörg Thomas Dickersbach and Michael F. Passon
Introduction: Jim Austin, Judith Bentkover and Laurence Chait
What Is Negotiation?: Kim Cheng Patrick Low
Introduction to Supply Chain Risk Management (SCRM): Marc Helmold, Ayşe Küçük Yılmaz, Tracy Dathe and Triant G. Flouris
Erratum to: Sustainable Fashion: Sarah Margaretha Jastram and Anna-Maria Schneider
Challenges in a VUCA World: Bernd Heesen
ERP as a Business Enabler: K. Ganesh, Sanjay Mohapatra, S. P. Anbuudayasankar and P. Sivakumar
Foundations of Systematic Innovation: Rupert A. Brandmeier and Florian Rupp
Introduction to Business Excellence: Flevy Lasrado
How to Increase the Success of Innovative Start-Ups with Intellectual Property: An Introductory Overview: Sevim Süzeroğlu-Melchiors and Martin A. Bader
Technology: Peter Curwen and Jason Whalley
Basics of Price Management: Frank Frohmann
Fundamentals of Intellectual Property Rights: Oliver Gassmann, Martin A. Bader and Mark James Thompson
Introduction to Credit Risk and Capital Management Frameworks: Colin Chen
Transaction Cost: Chihiro Suematsu
Supply Management in China: Marc Helmold and Brian Terry
Introduction: Frederik Ahlemann, Eric Stettiner, Marcus Messerschmidt, Christine Legner and Danial Schäfczuk
Introduction: Ganesh Sankaran, Federico Sasso, Robert Kepczynski and Alessandro Chiaraviglio
The Origins: Daniel Huber, Heiner Kaufmann and Martin Steinmann
Introduction: Annika Steiber
Certification Path, Projects, and Course Concept: Reiner Hutwelker
Principles of Modern Purchasing: Ulrich Weigel and Marco Ruecker
Introduction to Intelligence Studies in Business: Klaus Solberg Söilen
Introduction: Chitra Sharma
Introduction: Performance Culture and Organizational Effectiveness: Anthony L. Barth and Wiaan Beer
Introduction: Ferri Abolhassan
The Narrative Approach to Transforming Organizations: Jacques Chlopczyk and Christine Erlach
Introduction: Martin Hilb
Software for People: A Paradigm Change in the Software Industry: Alexander Maedche, Achim Botzenhardt and Ludwig Neer