Management for Professionals

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Lean Management Tools: Marc Helmold, Ayşe Küçük Yılmaz, Triant Flouris, Thomas Winner, Violeta Cvetkoska and Tracy Dathe
Flexible Workflows and Compliance: A Solvable Contradiction?!: Stefan Sackmann and Kai Kittel
Service Design, Marketing and Automotive Aftermarket: Perspectives from a Polish Study: Monika Hajdas
Mind the Gap: Business and Cultural Aspects for Start-Up Collaboration in Japan: Robert Alizon
Realising Foresight Intelligence (FORINT): Advancing an Intelligence-Derived Foresight Framework: Bruce Garvey and Adam D. M. Svendsen
Successful Lead Management: Nothing’s Gonna Stop Us Now: Stephan Wenger
Quick Diagnoses: Martin Pfiffner
Case 31: Barzan Gas Project: B Rajesh Kumar
Sales Management Negotiations: Marc Helmold
Transportation Planning/Vehicle Scheduling (TP/VS): Martin Grunow and Bryndís Stefánsdóttir
Warranty Costs: Albert Liao
Marketing Insurance: George P. Moschis
Creative Thinking: Eva Traut-Mattausch, Rudolf Kerschreiter and Christoph Burkhardt
Strategic Transformation and Operations Management at Bühler AG: A Holistic Approach: Holger Feldhege, Xue-Zhi Liu and Dominik Remling
Case 33 Repligen: B. Rajesh Kumar
“Quo Vadis” Integrated Business Planning: Robert Kepczynski, Raghav Jandhyala, Ganesh Sankaran and Alecsandra Dimofte
Procurement Approval: Jörg Thomas Dickersbach and Michael F. Passon
Contractual Law in Projects: Philip Bauer
Building a Digitally Enabled Future: An Insurance Industry Case Study on Digitalization: Janina Weingarth, Julian Hagenschulte, Nikolaus Schmidt and Markus Balser
Simplicity in Dutch Initiatives on Food, Care and Money: Elisabeth Hense
Outlook: Bernd X. Weis
An Absence of Mission Mastery: A Case Study: Brian Dive
Enterprise Risk Management and Resilience in SMEs During COVID-19 Pandemic: The Case of Italian Dealerships: Cristina Florio and Laura Brotto
Sense of Touch, Vibration, and the Future of Human Experience (HX): Diana Derval
Success of Hybrid PPPs: Abhinav Mittal, Puneet Agrawal and Shuchi Agrawal
LOHMAR | DIGITAL | FOR EVERYONE: Cindy Schaefer, Kristina Lemmer, Stephan Weber, Philipp Kukula and Bjoern Niehaves
SME Internationalisation and the Role of Facilitators: Hans-Werner Franz, Christoph Kaletka, Bastian Pelka and Ruggiera Sarcina
Improving Engagement During Times of Change: Melissa A. Norcross and Patrick Farran
Using Customer Data and Feedback to Optimize Products and Services: Laura Braun and Sven Reinecke
Strategies for Successful Brand Building and Marketing in the Key Emerging Markets: Niklas Schaffmeister
OTTs Versus Telcos: Network Neutrality and Operator Strategies: Arnulf Heuermann
Industry-Specific Standards for Management Systems: Herfried Kohl
Customer Retention Management: Making the Customer a “Fan”: Christian Homburg, Heiko Schäfer and Janna Schneider
Organization and Change Management: Philip Bauer
Quality Tools and Techniques: Timothy Adesanya Ibidapo
Case 32: Australian Japan Cable: B Rajesh Kumar
Global Talent Management in French Multinationals: Vincent Sponton and Akram Al Ariss
Breaking Habits to Foster Engaged Leadership: Wiley C. Davi and Duncan H. Spelman
Prospects of Purchasing—An Evaluation Model for Data Mining Approaches for Preventive Quality Assurance: Frank Straube, Anna Lisa Junge and Tu Anh Tran Hoang
Oracle’s Hostile Takeover of PeopleSoft: B. Rajesh Kumar
German Office Markets: Andreas Schulten and Ulrich Denk
Re-authoring Careers: Changing the Narratives Around Work for Individuals and Its Impact on Organizations and Society: Marieke Genard
Rebecca Smith on Country Branding in New Zealand: Florian Kaefer
Ireland—N1/M1 Dundalk Bypass: Abhinav Mittal, Puneet Agrawal and Shuchi Agrawal
Global Branding and Communication: Bodo B. Schlegelmilch
Maize Seed Industry in Thailand: Orachos Napasintuwong
Overview of Part III: Douglas Walker
Measuring Your Company’s Impact: How to Make the Most of Sustainability Reporting Frameworks: Jen Anderson and Jessica Abensour
Sustainability and Corporate Social Responsibility (CSR) in SCRM: Marc Helmold, Ayşe Küçük Yılmaz, Tracy Dathe and Triant G. Flouris
Stress Test and CCAR: Colin Chen