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Management for Professionals

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Service Design, Marketing and Automotive Aftermarket: Perspectives from a Polish Study
Monika Hajdas
Responsible Research and Innovation
Orestis Georgiou, Mykola Maksymenko and Stephen Russo
Lean Management Tools
Marc Helmold, Ayşe Küçük Yılmaz, Triant Flouris, Thomas Winner, Violeta Cvetkoska and Tracy Dathe
Mind the Gap: Business and Cultural Aspects for Start-Up Collaboration in Japan
Robert Alizon
Contracts
Philip Bauer
Sales Management Negotiations
Marc Helmold
Realising Foresight Intelligence (FORINT): Advancing an Intelligence-Derived Foresight Framework
Bruce Garvey and Adam D. M. Svendsen
Quick Diagnoses
Martin Pfiffner
Successful Lead Management: Nothing’s Gonna Stop Us Now
Stephan Wenger
Surmounting Cross Cultural Barriers in International Projectmanagement
Peter M. Haller, Ulrich Naegele and Susan Berger
Transportation Planning/Vehicle Scheduling (TP/VS)
Martin Grunow and Bryndís Stefánsdóttir
Improving Engagement During Times of Change
Melissa A. Norcross and Patrick Farran
SME Internationalisation and the Role of Facilitators
Hans-Werner Franz, Christoph Kaletka, Bastian Pelka and Ruggiera Sarcina
LOHMAR | DIGITAL | FOR EVERYONE
Cindy Schaefer, Kristina Lemmer, Stephan Weber, Philipp Kukula and Bjoern Niehaves
Procurement Approval
Jörg Thomas Dickersbach and Michael F. Passon
Success of Hybrid PPPs
Abhinav Mittal, Puneet Agrawal and Shuchi Agrawal
Outlook
Bernd X. Weis
Creative Thinking
Eva Traut-Mattausch, Rudolf Kerschreiter and Christoph Burkhardt
Marketing Insurance
George P. Moschis
Strategic Transformation and Operations Management at Bühler AG: A Holistic Approach
Holger Feldhege, Xue-Zhi Liu and Dominik Remling
Warranty Costs
Albert Liao
Using Customer Data and Feedback to Optimize Products and Services
Laura Braun and Sven Reinecke
Sense of Touch, Vibration, and the Future of Human Experience (HX)
Diana Derval
Enterprise Risk Management and Resilience in SMEs During COVID-19 Pandemic: The Case of Italian Dealerships
Cristina Florio and Laura Brotto
Simplicity in Dutch Initiatives on Food, Care and Money
Elisabeth Hense
“Quo Vadis” Integrated Business Planning
Robert Kepczynski, Raghav Jandhyala, Ganesh Sankaran and Alecsandra Dimofte
Case 33 Repligen
B. Rajesh Kumar
Contractual Law in Projects
Philip Bauer
Building a Digitally Enabled Future: An Insurance Industry Case Study on Digitalization
Janina Weingarth, Julian Hagenschulte, Nikolaus Schmidt and Markus Balser
An Absence of Mission Mastery: A Case Study
Brian Dive
Oracle’s Hostile Takeover of PeopleSoft
B. Rajesh Kumar
Industry-Specific Standards for Management Systems
Herfried Kohl
Case 32: Australian Japan Cable
B Rajesh Kumar
Quality Tools and Techniques
Timothy Adesanya Ibidapo
Breaking Habits to Foster Engaged Leadership
Wiley C. Davi and Duncan H. Spelman
Prospects of Purchasing—An Evaluation Model for Data Mining Approaches for Preventive Quality Assurance
Frank Straube, Anna Lisa Junge and Tu Anh Tran Hoang
Organization and Change Management
Philip Bauer
Strategies for Successful Brand Building and Marketing in the Key Emerging Markets
Niklas Schaffmeister
Global Talent Management in French Multinationals
Vincent Sponton and Akram Al Ariss
OTTs Versus Telcos: Network Neutrality and Operator Strategies
Arnulf Heuermann
Customer Retention Management: Making the Customer a “Fan”
Christian Homburg, Heiko Schäfer and Janna Schneider
Ireland—N1/M1 Dundalk Bypass
Abhinav Mittal, Puneet Agrawal and Shuchi Agrawal
Rebecca Smith on Country Branding in New Zealand
Florian Kaefer
Overview of Part III
Douglas Walker
Maize Seed Industry in Thailand
Orachos Napasintuwong
German Office Markets
Andreas Schulten and Ulrich Denk
Global Branding and Communication
Bodo B. Schlegelmilch
Re-authoring Careers: Changing the Narratives Around Work for Individuals and Its Impact on Organizations and Society
Marieke Genard
Implications of the Blockchain-Driven Supply Chains for Marketers: A Review and Guiding Insights
Adeel Khalid, Munazza Saeed, Muhammad Usman and Majid Khan
Kenya: Logistical Gateway to East Africa
Pramod Bagalwadi
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