Management for Professionals
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- Case 62 Spirit of Texas Bancshares, Inc
- B. Rajesh Kumar
- Technology for Innovation: Strategy of System Development and Related Problem-Solving
- Isak Bukhman
- Implementing Active Complaint Management
- Bernd Stauss and Wolfgang Seidel
- Quality Outlook
- Timothy Adesanya Ibidapo
- Case 63 DuPont
- B. Rajesh Kumar
- PPP and Infrastructure
- Hans Wilhelm Alfen and Sven Barckhahn
- Verify
- Christian Staudter, Clemens Hugo, Philipp Bosselmann, Jens-Peter Mollenhauer, Renata Meran and Olin Roenpage
- Case 64 M/I Homes Inc
- B. Rajesh Kumar
- Corporate Influencing in B2B: Employees as Brand Ambassadors in Social Media
- Markus Weinländer
- Quick Test Complaint Management
- Bernd Stauss and Wolfgang Seidel
- Integrate Your Partners into Your Business Processes Using Interactive Forms: The Case of Automotive Industry Company HEYCO
- Bernhard Schindlbeck and Peter Kleinschmidt
- Case 65 Sallie Mae (SLM Corporation)
- B. Rajesh Kumar
- Technical Patent Circumvention: How Start-ups can get Around Infringed Patents
- Oliver Mayer and Frank C. Schnittker
- Case 66 MYR Group
- B. Rajesh Kumar
- Marine Cargo Insurance
- Eun Sup Lee
- Change Management: Shaping Change Processes Successfully
- Ralf T. Kreutzer
- Case 67 IES Holdings
- B. Rajesh Kumar
- Digital Marketing in China: How B2B Companies Can Successfully Expand into the Chinese Market
- Nils Horstmann
- Leading 20,000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group
- Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn and Michael Bögle
- Case 68 Veritex Holdings, Inc
- B. Rajesh Kumar
- Building Loyalty: Maintenance, Customer Training and Offsets
- Philippe Malaval, Christophe Bénaroya and Jonathan Aflalo
- Case 69 The First Bancshares Inc
- B. Rajesh Kumar
- Case 70 Brooks Automation (Azenta)
- B. Rajesh Kumar
- “Simply Modeling”: BPM for Everybody-Recommendations from the Viral Adoption of BPM at 1&1
- Florian Imgrund, Christian Janiesch and Christoph Rosenkranz
- The Might of MAAMA
- Vijay Kumar
- Case 71 SVB Financial Group (SVB)
- B. Rajesh Kumar
- Case 72 Alphabet
- B. Rajesh Kumar
- Finding the Right Path: A B2B Marketing Journey SME Showcase
- Stefan Prath
- Industry 4.0: A Review
- Timothy Adesanya Ibidapo
- Case 73 Malibu Boats
- B. Rajesh Kumar
- Supporting Process Implementation with the Help of Tangible Process Models
- Thomas Russack and Susanne Menges
- Case 74 PayPal Holdings, Inc
- B. Rajesh Kumar
- Alliance Strategies
- Philippe Malaval, Christophe Bénaroya and Jonathan Aflalo
- Digital Transformation in Shipping: The Hapag-Lloyd Story
- Jenny Gruner
- Foreign Exchange Risks
- Eun Sup Lee
- Case 75 Mid Penn Bancorp, Inc
- B. Rajesh Kumar
- Case 76 Strategic Education
- B. Rajesh Kumar
- Business Process Modeling of a Quality System in a Petroleum Industry Company
- John Krogstie, Merethe Heggset and Harald Wesenberg
- Choosing the Right Marketing Automation Platform: A SME Success Story
- Mariana Romero-Palma
- Case 77 Monolithic Power Systems
- B. Rajesh Kumar
- Case 78 Waterstone Financial
- B. Rajesh Kumar
- Electronic Commerce
- Eun Sup Lee
- Case 79 Willi-Food International Ltd
- B. Rajesh Kumar
- Business Process Management in German Institutions of Higher Education: The Case of Jade University of Applied Science
- Jan Bührig, Thorsten Schoormann and Ralf Knackstedt
- How to Improve with a Strategic Lead Management: The Go-to-Market of Innovative Energy Solutions—Case Energy Industry
- Beatrice Ermer, Sabrina Weiß and Markus Niehaus
- Case 80 KLA
- B. Rajesh Kumar
- Claim and Dispute Settlement
- Eun Sup Lee
- Case 81 Lululemon Athletica
- B. Rajesh Kumar
- Case 82 PerkinElmer, Inc
- B. Rajesh Kumar
- Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts
- Carina Alves, Iveruska Jatobá, George Valença and Glória Fraga