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Management for Professionals

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Case 62 Spirit of Texas Bancshares, Inc
B. Rajesh Kumar
Technology for Innovation: Strategy of System Development and Related Problem-Solving
Isak Bukhman
Implementing Active Complaint Management
Bernd Stauss and Wolfgang Seidel
Quality Outlook
Timothy Adesanya Ibidapo
Case 63 DuPont
B. Rajesh Kumar
PPP and Infrastructure
Hans Wilhelm Alfen and Sven Barckhahn
Verify
Christian Staudter, Clemens Hugo, Philipp Bosselmann, Jens-Peter Mollenhauer, Renata Meran and Olin Roenpage
Case 64 M/I Homes Inc
B. Rajesh Kumar
Corporate Influencing in B2B: Employees as Brand Ambassadors in Social Media
Markus Weinländer
Quick Test Complaint Management
Bernd Stauss and Wolfgang Seidel
Integrate Your Partners into Your Business Processes Using Interactive Forms: The Case of Automotive Industry Company HEYCO
Bernhard Schindlbeck and Peter Kleinschmidt
Case 65 Sallie Mae (SLM Corporation)
B. Rajesh Kumar
Technical Patent Circumvention: How Start-ups can get Around Infringed Patents
Oliver Mayer and Frank C. Schnittker
Case 66 MYR Group
B. Rajesh Kumar
Marine Cargo Insurance
Eun Sup Lee
Change Management: Shaping Change Processes Successfully
Ralf T. Kreutzer
Case 67 IES Holdings
B. Rajesh Kumar
Digital Marketing in China: How B2B Companies Can Successfully Expand into the Chinese Market
Nils Horstmann
Leading 20,000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group
Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn and Michael Bögle
Case 68 Veritex Holdings, Inc
B. Rajesh Kumar
Building Loyalty: Maintenance, Customer Training and Offsets
Philippe Malaval, Christophe Bénaroya and Jonathan Aflalo
Case 69 The First Bancshares Inc
B. Rajesh Kumar
Case 70 Brooks Automation (Azenta)
B. Rajesh Kumar
“Simply Modeling”: BPM for Everybody-Recommendations from the Viral Adoption of BPM at 1&1
Florian Imgrund, Christian Janiesch and Christoph Rosenkranz
The Might of MAAMA
Vijay Kumar
Case 71 SVB Financial Group (SVB)
B. Rajesh Kumar
Case 72 Alphabet
B. Rajesh Kumar
Finding the Right Path: A B2B Marketing Journey SME Showcase
Stefan Prath
Industry 4.0: A Review
Timothy Adesanya Ibidapo
Case 73 Malibu Boats
B. Rajesh Kumar
Supporting Process Implementation with the Help of Tangible Process Models
Thomas Russack and Susanne Menges
Case 74 PayPal Holdings, Inc
B. Rajesh Kumar
Alliance Strategies
Philippe Malaval, Christophe Bénaroya and Jonathan Aflalo
Digital Transformation in Shipping: The Hapag-Lloyd Story
Jenny Gruner
Foreign Exchange Risks
Eun Sup Lee
Case 75 Mid Penn Bancorp, Inc
B. Rajesh Kumar
Case 76 Strategic Education
B. Rajesh Kumar
Business Process Modeling of a Quality System in a Petroleum Industry Company
John Krogstie, Merethe Heggset and Harald Wesenberg
Choosing the Right Marketing Automation Platform: A SME Success Story
Mariana Romero-Palma
Case 77 Monolithic Power Systems
B. Rajesh Kumar
Case 78 Waterstone Financial
B. Rajesh Kumar
Electronic Commerce
Eun Sup Lee
Case 79 Willi-Food International Ltd
B. Rajesh Kumar
Business Process Management in German Institutions of Higher Education: The Case of Jade University of Applied Science
Jan Bührig, Thorsten Schoormann and Ralf Knackstedt
How to Improve with a Strategic Lead Management: The Go-to-Market of Innovative Energy Solutions—Case Energy Industry
Beatrice Ermer, Sabrina Weiß and Markus Niehaus
Case 80 KLA
B. Rajesh Kumar
Claim and Dispute Settlement
Eun Sup Lee
Case 81 Lululemon Athletica
B. Rajesh Kumar
Case 82 PerkinElmer, Inc
B. Rajesh Kumar
Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts
Carina Alves, Iveruska Jatobá, George Valença and Glória Fraga
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