Management for Professionals

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Strategic Transformation and Operations Management at Bühler AG: A Holistic Approach: Holger Feldhege, Xue-Zhi Liu and Dominik Remling
“Quo Vadis” Integrated Business Planning: Robert Kepczynski, Raghav Jandhyala, Ganesh Sankaran and Alecsandra Dimofte
Sense of Touch, Vibration, and the Future of Human Experience (HX): Diana Derval
Enterprise Risk Management and Resilience in SMEs During COVID-19 Pandemic: The Case of Italian Dealerships: Cristina Florio and Laura Brotto
Success of Hybrid PPPs: Abhinav Mittal, Puneet Agrawal and Shuchi Agrawal
An Absence of Mission Mastery: A Case Study: Brian Dive
Outlook: Bernd X. Weis
Procurement Approval: Jörg Thomas Dickersbach and Michael F. Passon
Creative Thinking: Eva Traut-Mattausch, Rudolf Kerschreiter and Christoph Burkhardt
Marketing Insurance: George P. Moschis
Transportation Planning/Vehicle Scheduling (TP/VS): Martin Grunow and Bryndís Stefánsdóttir
Case 33 Repligen: B. Rajesh Kumar
Building a Digitally Enabled Future: An Insurance Industry Case Study on Digitalization: Janina Weingarth, Julian Hagenschulte, Nikolaus Schmidt and Markus Balser
Prospects of Purchasing—An Evaluation Model for Data Mining Approaches for Preventive Quality Assurance: Frank Straube, Anna Lisa Junge and Tu Anh Tran Hoang
Breaking Habits to Foster Engaged Leadership: Wiley C. Davi and Duncan H. Spelman
Strategies for Successful Brand Building and Marketing in the Key Emerging Markets: Niklas Schaffmeister
Organization and Change Management: Philip Bauer
Customer Retention Management: Making the Customer a “Fan”: Christian Homburg, Heiko Schäfer and Janna Schneider
OTTs Versus Telcos: Network Neutrality and Operator Strategies: Arnulf Heuermann
Quality Tools and Techniques: Timothy Adesanya Ibidapo
Oracle’s Hostile Takeover of PeopleSoft: B. Rajesh Kumar
Case 32: Australian Japan Cable: B Rajesh Kumar
Global Talent Management in French Multinationals: Vincent Sponton and Akram Al Ariss
Industry-Specific Standards for Management Systems: Herfried Kohl
Overview of Part III: Douglas Walker
Global Branding and Communication: Bodo B. Schlegelmilch
Ireland—N1/M1 Dundalk Bypass: Abhinav Mittal, Puneet Agrawal and Shuchi Agrawal
German Office Markets: Andreas Schulten and Ulrich Denk
Re-authoring Careers: Changing the Narratives Around Work for Individuals and Its Impact on Organizations and Society: Marieke Genard
Maize Seed Industry in Thailand: Orachos Napasintuwong
Rebecca Smith on Country Branding in New Zealand: Florian Kaefer
Persuading How? How to Handle the Sponsors of PD Projects: Torsten Bittlingmaier
Kenya: Logistical Gateway to East Africa: Pramod Bagalwadi
Conclusions and Outlook: Susanne Durst and Thomas Henschel
KZTON Enables Cross-Border E-commerce Export with Intellectual Property Services: Xiutian Zheng
Step 10: Evaluation and Monitoring: Sara Dolnicar, Bettina Grün and Friedrich Leisch
Stress Test and CCAR: Colin Chen
Appendix 2: Research Details: Dominik Maximini
Sustainability and Corporate Social Responsibility (CSR) in SCRM: Marc Helmold, Ayşe Küçük Yılmaz, Tracy Dathe and Triant G. Flouris
Measuring Your Company’s Impact: How to Make the Most of Sustainability Reporting Frameworks: Jen Anderson and Jessica Abensour
Case 33: Addis Ababa–Djibouti Railway: B Rajesh Kumar
Implications of the Blockchain-Driven Supply Chains for Marketers: A Review and Guiding Insights: Adeel Khalid, Munazza Saeed, Muhammad Usman and Majid Khan
Operation Digitalization: Ye Tian
The Travel Agency Perspective of Revenue Management: Ben Vinod
Innovation and Transaction Cost: Chihiro Suematsu
Pricing for Publisher: Scaling Value, Not Volume: Marco Klimkeit and Paul Benson
On Becoming Market Oriented in a Commodity Market: Aligning Internal Operational Capabilities with Customer Needs: Victoria L. Crittenden and William F. Crittenden
Tarnea Technology Solutions: Competing in a Winner-Takes-All Market: R. Srinivasan
Systematic Review of the Literature on SME Digitalization: Multi-sided Pressure on Existing SMEs: Andrea Meier
Lessons Learned in the Development of a CRM SaaS Solution: Markus Bauer