Management for Professionals

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Cost to Serve and Customer Selection: Wing Sun Li
Exploring the Real Work of Social Change: Seven Questions that Keep Us Awake: Doug Reeler
Social CRM: Tools and Functionalities: Rainer Alt and Olaf Reinhold
Third Element of Strategy—Team, Processes, and Governance: Prakash Sah
Merchandize Business: Manuel C. Solbach
Personal Business Experience: Arun Kohli
Leadership and Empowerment: Marc Helmold
Innovations Through Networks: Turning Strategic Suppliers into Innovation Partners: Nils Urbach and Frederik Ahlemann
Learning from the Operational Practices of Sustainable Companies: Eric Viardot
Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus: Soumit Sain and Silvio Wilde
Excellence in Action: Flevy Lasrado
Costs and Benefits of Risk Management: Andreas Wittmer
The Cloud in Practice: Frank Strecker and Jörn Kellermann
Exponential Moving Average: Don K. Mak
Active Sourcing Strategies: Armin Trost
Method Cancer—Diagnosis, Elimination and Avoidance: Matthias Kolbusa
Structure of the Potentialum Model: Georg Michalik
Strategy and Asia Pacific Futures: Luke Laan and Janson Yap
Open Innovation: Georg Weiers
Italian Migration to Australia and Its Descendants: Laura Hougaz
Business Models: Bernd X. Weis
How Management Control Affects the Implementation of Strategies in a Decentralized Organization: Focus on Formal and Informal Control in the Case of Atlas Copco: Klas Sundberg
Numerical Optimization of Control Parameters Along a PCS Engineering Process: Christoph Karrer
Power of GEMBA: Qizhang Liu and Motoka Mouri
Polarized Light, Space Exploration, and the Future of Luxury: Diana Derval
Basics and Drivers of Artificial Intelligence: Ralf T. Kreutzer and Marie Sirrenberg
From Differentiation to Integration: Theresia Olsson Neve
Negotiation Execution—Value Add and the ZomA: Marc Helmold
The Product Yield Potential Radar: Timo Wagenblatt
Case 8 ACM Research: B. Rajesh Kumar
RenDanHeYi Versus the Silicon Valley Model: Annika Steiber
The Impact of the Novel Coronavirus Outbreak on the Development of Digital Economy in Commodity Countries: Galimkair Mutanov and Aziza Zhuparova
“It’s not about the Room, it’s about the Mind-Set!”: How to Create an Integrated Newsroom with Digital Workflows and Cross Border Collaboration: Marie Elisabeth Mueller and Devadas Rajaram
Dealing with Diverse Teams: Upasna A. Agarwal, Karuna Jain, Vittal Anantatmula and Sankaran Shankar
Strategic Sourcing: The Supplier Strategy: Sathit Parniangtong
Augmented Reality Using ViXAssist and HoloLens 2 for Automotive Service and Maintenance: Henry Chow
Confusing Stocks with Flows: The Carbon Credit Fallacy: Christoph E. Mandl
Multi-touch Attribution and Unified Measurement: Sascha Stürze, Markus Hoyer, Claudio Righetti and Matthias Rasztar
The Key Issues of the Family Enterprise’s Strategy: Hermut Kormann
Competence Development and Personnel Selection in Dynastic Business Families: Tom A. Rüsen, Heiko Kleve and Arist von Schlippe
Diffusion of New Technologies: Roman Boutellier and Mareike Heinzen
The German Security Market: Searching for the Complete Peace-of-Mind Service: Markus a Campo, Henning Dransfeld and Frank Heuer
The Art of Natural Leadership: Michael Alznauer
Trends Towards Servitisation: Andy Neely
Crisis Management and Leadership: A Search for Competencies in SMEs: Marina Järvis and Karin Reinhold
Market Understanding: Christoph Fuchs and Franziska J. Golenhofen
Leveling Up: How South Side High School Learned to Transform Itself: Martha A. Gephart and Victoria J. Marsick
Internationalizing the RMB: Henk R. Randau and Olga Medinskaya
The German City System: Guido Spars and Inès-Caroline Naismith
Digital Technologies for Ordering and Delivering Fashion: How Baur Integrates the Customer’s Point of View: Daniel Baier, Alexandra Rese, Nikita Nonenmacher, Steve Treybig and Benjamin Bressem