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Management for Professionals

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Relationships Among Gambling Industries
Douglas Walker
Re-authoring the Future of Travel and Hospitality: An Inquiring and Generative Re-authoring Practice in Tourism Flanders
Griet Bouwen, Marianne Schapmans and Chené Swart
The Role of the Plant Leaders
Michael Wiech
Glossary
Gerhard Köhler, Werner Roth and Achim Schmidtmann
Innovation and Creativity in Project Teams
Günter W. Maier, Ute R. Hülsheger and Neil Anderson
Conclusions
Dominik Maximini
Anticipate When Customers Will Do Something
Louis-Philippe Kerkhove
Case 28: Sakhalin Project–II
B Rajesh Kumar
Stage 8: Culture Management
Julius Lassalle, Saskia-Maria Weh and Matthias T. Meifert
Overview
Sabrina Helm, Kerstin Liehr-Gobbers and Christopher Storck
Marketing of Services
Philippe Malaval, Christophe Bénaroya and Jonathan Aflalo
Dr. Natasha Grand on Creating Place Identity
Florian Kaefer
Economic and Legal Aspects of Cloud Computing
Michael Missbach, Thorsten Staerk, Cameron Gardiner, Joshua McCloud, Robert Madl, Mark Tempes and George Anderson
TBM for Business Intelligence: Showcase High-Tech Industry
Uwe G. Seebacher
Global Energy Internet Green and Low-Carbon Energy Economic Innovation
Hui Liu, Nikolaos Nikitas, Yanfei Li and Rui Yang
The Measurement of Systems
Richard Thomas Watson and Saji K. Mathew
Redefining Retargeting
Grégory Gazagne and Alexander Gösswein
Regulation of Telecom Markets and OTTs in Europe is Uneven with Impact on Network Operators
Martin Lundborg
Case 31 Scotts Miracle-Gro
B. Rajesh Kumar
The Principles of Long Term Financing and Effective Cost Management
Bijan Vasigh and Farshid Azadian
The Importance of Being Confident: Evidence from a Supply Chain Experiment
Alessandro Ancarani, Carmela Mauro, Giulia Crocco and Florian Schupp
Successful Implementation
Martin Pfiffner
Digital CRM: From Disruption to Business Model
David Laux
How International Student Networks Contribute to Social Innovation in Their Host Country: The Case of DEGIS in Germany
Alexander Ruthemeier, Jonathan Lätsch and Mikalai Vincheuski
How to Build Transformation Path
Robert Kepczynski, Raghav Jandhyala, Ganesh Sankaran and Alecsandra Dimofte
Collaborative BPM for Business Transformations in Telecommunications: The Case of “3”
Thomas Karle and Kurt Teichenthaler
The Success Mind: Building Optimism and Focusing Will
Stephen R. Balzac
Conclusions and Implications
Erik Jannesson, Fredrik Nilsson and Birger Rapp
Future Trends of Corporate Reputation Management
Kerstin Liehr-Gobbers and Christopher Storck
Development of Residential Property
Marcus Cieleback
Conscious and Emotionally Intelligent Engaged Leaders Are Key to Enhanced Organizational Performance
Roger J. Hilton
AI Challenge—How Artificial Intelligence Can Be Anchored in a Company
Ralf T. Kreutzer and Marie Sirrenberg
The Five Elements of AI to Leverage Data and Dominate Your Industry
Alexander Thamm
The Industrial Sales Force
Claudio A. Saavedra
Artificial Intelligence (AI) and Cyber Tools in Marketing and Sales
Marc Helmold
Complaint-Management Controlling
Bernd Stauss and Wolfgang Seidel
Game Theory
Hao Zhang
Microsoft’s Acquisition of LinkedIn
B. Rajesh Kumar
Negotiations in Different Countries
Marc Helmold
System of Standard Solutions
Isak Bukhman
Case 29: Ichthys LNG Project
B Rajesh Kumar
When Does the Future Actually Begin?
Hanspeter Zürcher
How to Attract and Retain Global Careerists: Evidence from Finland
Vesa Suutari, Olivier Wurtz and Christelle Tornikoski
Rounding Out Relationship Management: Trade Shows, Call Centers, Internet
Christian Homburg, Heiko Schäfer and Janna Schneider
Non-proliferation of Adverse Technologies
Roman Boutellier and Mareike Heinzen
Conclusions and Outlook
Susanne Durst and Thomas Henschel
Customer Engagement as an Approach to De-Commoditisation
Anna Nauen and Margit Enke
The Value Add of Legal Departments in Disputes: Making a Business Case Rather Than Providing Pure Legal Advise
Ulrich Hagel
Essential Tool Box
Christoph Fuchs and Franziska J. Golenhofen
Valuing Internet Stock and Intangible Assets
Wingsun Li
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