Management for Professionals

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Customer-Centric Thinking: Sathit Parniangtong
For Support Departments, Changes Are a Nightmare: Guido Quelle
Governance and Organisation Project Maturity: Michael Knapp
MEASURE: Reiner Hutwelker
Europe: Peter Curwen and Jason Whalley
Tools for the Strategic Analysis: Ralf T. Kreutzer
Colors, the Microbiome, and the Future of Beauty: Diana Derval
Contract Review—Model Concession Agreement (MCA): Abhinav Mittal, Puneet Agrawal and Shuchi Agrawal
Sustainable Buildings: Christine Lemaitre
The F.A.I.R. Model of Cooperation: How Managers Can Co-create Value Within Innovation Networks: Jules Thoma
The Automated Future: David Miller
Storywork: Facilitating the Transformational Power of Story in Brand and Organizational Development: Steph K. Bachmair
Zero Shades of Gray—Reaching Zero Defects by Externalization of the Quality Philosophy into the Upstream Supply Chain: Johanna Ewald and Florian Schupp
Defining Product Management: Gabriel Steinhardt
Case 12 Kinsale Capital Group: B. Rajesh Kumar
“The Biggest Hidden Champion”: A Vignette from Michael Söding, Industry Veteran from Schaeffler Group: Maria Elo and Fotios Katsardis
Hospitals of the Future: How Can We Get There?: Guido Lerzynski
Project Initialisation: Jürg Kuster, Eugen Huber, Robert Lippmann, Alphons Schmid, Emil Schneider, Urs Witschi and Roger Wüst
Legal Framework for Real Estate Investment in China: Qian Ma
Leading a Team of Leaders: Dan Norenberg
Legal Framework for Real Estate Investment in China: Qian Ma
Setting Up an Inhouse Conflict Management System: Stephan Proksch
KM Metrics and KM Audit: Sanjay Mohapatra, Arjun Agrawal and Anurag Satpathy
People-Focused: Respect and Trust: Anthony L. Barth and Wiaan Beer
The Main Driver of Digital Transformation: Xiaodong Ma
Spotting the Right Positioning, Luxury Gifting, and the Sense of Colors: Diana Derval
Winner-Takes-All Dynamics: R. Srinivasan
Strategic Management of Team Sports Organisations: Stefan Walzel
GE Appliances’ Interpretation of RenDanHeYi: Annika Steiber
China as the Frontrunner in Digitalization: Clas Neumann
Cultural Elements in SCRM: Marc Helmold, Ayşe Küçük Yılmaz, Tracy Dathe and Triant G. Flouris
Case II (Part A): JIMI’s Growth Path: Artificial Intelligence Has Redefined the Customer Service of JD.Com: Xiaoming Zhu
Growth Strategy for Corporate Sustainability: Eric Viardot
Experiential Branding of Luxury: Wided Batat
A Business Perspective: Malte Ackermann
Lean Management on the Upstream (Supply Side): Marc Helmold
“The Good, The Bad and The Ugly”: Data Requirements and Formats for a Successful and Cost-Effective Implementation: Sascha Stürze, Markus Hoyer, Claudio Righetti and Matthias Rasztar
PM in the Downstream Value Chain: Marc Helmold
Fraud Governance Case: Fred Eenennaam and Hagar Michel
Manufacturing Overhead (MOH) and Departmental Expense Control: Gilad Issar and Liat Ramati Navon
Generic Structures, Systems Archetypes, and Theories: Christoph E. Mandl
The Concept of Excellence-Driven Self-Assessment: C.-Andreas Dalluege and Andrea Stucken
Compliance and Environmental Protection: CSR in Family Enterprises: Hermut Kormann and Birgit Suberg
Overview: Sabrina Helm, Kerstin Liehr-Gobbers and Christopher Storck
Unequal Wealth Distribution: Henk R. Randau and Olga Medinskaya
Opportunity: Information Valuation: Thomas Frisendal
Viability, Not Just Feasibility: George Vekinis
Caio Esteves on Place Branding in Brazil and Latin America: Florian Kaefer
Interface and Conversion: K. Ganesh, Sanjay Mohapatra, S. P. Anbuudayasankar and P. Sivakumar
Case 2: Developing the World’s Largest Passenger Aircraft-Airbus A3XX: B Rajesh Kumar