Management for Professionals

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Candidate Retention: Armin Trost
The Concept of Excellence-Driven Self-Assessment: C.-Andreas Dalluege and Andrea Stucken
Claims Management: Albert Liao
Managing New Work Through Emotional Intelligence (EI): Marc Helmold
The Dissemination of Corporate Newsrooms in Practice: Empirical Studies: Christoph Moss and Mona Sadrowski
Customer Success Management Structures: Michael Kleinaltenkamp, Katharina Prohl-Schwenke and Laura Elgeti
Generic Structures, Systems Archetypes, and Theories: Christoph E. Mandl
Fraud Governance Case: Fred Eenennaam and Hagar Michel
Manufacturing Overhead (MOH) and Departmental Expense Control: Gilad Issar and Liat Ramati Navon
Possibilities and Limits of Traditional Performance Appraisals: Armin Trost
Lean Management on the Upstream (Supply Side): Marc Helmold
US Air Force Weather Training Platform: Use of Virtual Reality to Reduce Training and Equipment Maintenance Costs Whilst Improving Operational Efficiency and Retention of US Air Force Personnel: Ramzy Ross, Dainius Slavinskas and Eric Mazzacone
Schedule Control: Mario Vanhoucke
IT Business Value: Steven De Haes, Wim Van Grembergen, Anant Joshi and Tim Huygh
Technological: Anurag K. Agarwal
Problem-Solving and Performance Management Tools: Marc Helmold
Sales Organization: Successfully Designing Structures and Processes: Christian Homburg, Heiko Schäfer and Janna Schneider
Casinos and Drunk Driving Fatalities: Douglas Walker
Decision-Making in Groups: Radu Atanasiu
China’s Evolving Social Welfare System: Henk R. Randau and Olga Medinskaya
Recession Management for Coping with Economic Cycles: Hermut Kormann
Opportunity: Meaningful Business Intelligence: Thomas Frisendal
Innovation for Health: Success Factors for the Research-Based Pharmaceutical Industry: Christoph Franz
Transformable IT Landscapes: IT Architectures Are Standardized, Modular, Flexible, Ubiquitous, Elastic, Cost-Effective, and Secure: Nils Urbach and Frederik Ahlemann
Sourcing Models: Bharat Vagadia
Four Queens: Lessons in Career Development: Paul Vanderbroeck
Tangled Talent: Steven M. Stone
The Theatre of the Classroom: A Work in Progress. How Can I Meet the Needs of Everyone in the Class When I Also Have to Deal with the Pupils with Problems?: David Crabtree
The Global Talent Challenge of Self-initiated Expatriates: Jenny K. Rodriguez and Tracy Scurry
Protecting Business Secrets to Improve Value Creation: Pierre Ollivier, Véronique Chapuis-Thuault, Ferzana Hacq, Katarína Račková, Victor De Leon, Graham Bell and Sylvain Roy
How to Measure Reputation: Kerstin Liehr-Gobbers and Christopher Storck
Exploration: Daniel Huber, Heiner Kaufmann and Martin Steinmann
Project Quality Management: Stefano Tonchia
Tools for Wine Differentiation and Positioning: Pierre Mora
Set Category Work and Suppliers in Motion: Stefan Aichbauer, Martina Buchhauser, Agnes Erben, Sven Steinert, Detlef Tietze and Emilia Wiking
Identity and Social Skills: Alan Okros
Moments of Stress: Hanspeter Zürcher
The Pursuit of the Integrated Multidisciplinary Service Line: James Andrews
Relationships: Social Exchanges, Community Ties and Employee-Manager Relationships: Leigh-ann Onnis
Risk Modeling: Asset Liability Management (ALM): Johannes Wernz
Elements of Structural Change and the Management of Transformation: Henryk Biesiada
Scrum Introduction Overview: Dominik Maximini
Strategy and Execution: Angel Gavieiro Besteiro
Strategic Learning for Sustainable Organization Performance: Lyle Yorks, Amy Lui Abel and Denise Rotatori
Choosing a Tangible Strategic Focus Rather Than Building Upon an Abstract Vision: Claude Diderich
From Customer Perception to Customer Satisfaction: Stephan Kasulke and Jasmin Bensch
Culture: The New Black: Annika Steiber and Sverker Alänge
Tame, Wicked, and Super Wicked Systems Archetypes: Christoph E. Mandl
China’s Retailing Graveyard: A Case Study of TESCO: Pauline Cosijn
Marketing Mix: Marc Helmold