Management for Professionals

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“The Good, The Bad and The Ugly”: Data Requirements and Formats for a Successful and Cost-Effective Implementation: Sascha Stürze, Markus Hoyer, Claudio Righetti and Matthias Rasztar
The Need for Improvement of the MCDM Modeling: Nolberto Munier and Eloy Hontoria
Transcendental Spirituality: Sen Sendjaya
Person and Job Matching in the Newly Established Department of a New Energy Power Company: Jingzhao Yang and Jing Wu
Claims Management: Albert Liao
Manufacturing Overhead (MOH) and Departmental Expense Control: Gilad Issar and Liat Ramati Navon
Generic Structures, Systems Archetypes, and Theories: Christoph E. Mandl
Fraud Governance Case: Fred Eenennaam and Hagar Michel
Case II (Part A): JIMI’s Growth Path: Artificial Intelligence Has Redefined the Customer Service of JD.Com: Xiaoming Zhu
Growth Strategy for Corporate Sustainability: Eric Viardot
The Dissemination of Corporate Newsrooms in Practice: Empirical Studies: Christoph Moss and Mona Sadrowski
Customer Success Management Structures: Michael Kleinaltenkamp, Katharina Prohl-Schwenke and Laura Elgeti
Unequal Wealth Distribution: Henk R. Randau and Olga Medinskaya
Opportunity: Information Valuation: Thomas Frisendal
Overview: Sabrina Helm, Kerstin Liehr-Gobbers and Christopher Storck
Compliance and Environmental Protection: CSR in Family Enterprises: Hermut Kormann and Birgit Suberg
Applying the Lesson to More Complex Transactions: Oliver Treidler
“IP Is Paramount:” The Significance of IP in Early-Stage Start-Up Investment Decisions: Ulf G. Schaberg
Revenue Management of the Base Fare: Ben Vinod
The Concept of Excellence-Driven Self-Assessment: C.-Andreas Dalluege and Andrea Stucken
Appointment Decisions: A Sense of Belonging and Drawing Limits: Arist von Schlippe, Tom A. Rüsen and Torsten Groth
The Variable Takt: Peter Bebersdorf and Arnd Huchzermeier
Managing New Work Through Emotional Intelligence (EI): Marc Helmold
China as the Frontrunner in Digitalization: Clas Neumann
Cultural Elements in SCRM: Marc Helmold, Ayşe Küçük Yılmaz, Tracy Dathe and Triant G. Flouris
Schedule Control: Mario Vanhoucke
US Air Force Weather Training Platform: Use of Virtual Reality to Reduce Training and Equipment Maintenance Costs Whilst Improving Operational Efficiency and Retention of US Air Force Personnel: Ramzy Ross, Dainius Slavinskas and Eric Mazzacone
Candidate Retention: Armin Trost
Foresight and Strategic Thinking Enabling Valuable Strategy: Luke Laan and Janson Yap
Business Models of Banks: Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau
Enabling Flexibility of Business Processes Using Compliance Rules: The Case of Mobiliar: Thanh Tran Thi Kim, Erhard Weiss, Christoph Ruhsam, Christoph Czepa, Huy Tran and Uwe Zdun
Changes in the International Development Landscape: Social Sector Organizations from the Emerging Powers: Adele Poskitt
Labour Market and Education: Tracy Dathe, Volker Müller and Marc Helmold
The Process Perspective of TBM: Uwe G. Seebacher
Introducing Sustainable Aviation Strategies: Judith L. Walls
Market Segmentation for Green Electricity Marketing Results of a Choice-Based Conjoint Analysis with German Electricity Consumers: Stefanie Lena Hille, Andrea Tabi and Rolf Wüstenhagen
Welcome to the Real World: Neuromarketing for the Stationary Point of Sale to Quantify the Customer Experience: Benny B. Briesemeister and Johanna Trebbe
Case 2: Developing the World’s Largest Passenger Aircraft-Airbus A3XX: B Rajesh Kumar
Russian Dolls: Martin Pfiffner
Interface and Conversion: K. Ganesh, Sanjay Mohapatra, S. P. Anbuudayasankar and P. Sivakumar
Caio Esteves on Place Branding in Brazil and Latin America: Florian Kaefer
Viability, Not Just Feasibility: George Vekinis
Possibilities and Limits of Traditional Performance Appraisals: Armin Trost
IT Business Value: Steven De Haes, Wim Van Grembergen, Anant Joshi and Tim Huygh
Lean Management on the Upstream (Supply Side): Marc Helmold
Relationships: Social Exchanges, Community Ties and Employee-Manager Relationships: Leigh-ann Onnis
The Pursuit of the Integrated Multidisciplinary Service Line: James Andrews
Sales Organization: Successfully Designing Structures and Processes: Christian Homburg, Heiko Schäfer and Janna Schneider
Casinos and Drunk Driving Fatalities: Douglas Walker
From Customer Perception to Customer Satisfaction: Stephan Kasulke and Jasmin Bensch