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Management for Professionals

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Candidate Retention
Armin Trost
The Concept of Excellence-Driven Self-Assessment
C.-Andreas Dalluege and Andrea Stucken
Claims Management
Albert Liao
Managing New Work Through Emotional Intelligence (EI)
Marc Helmold
The Dissemination of Corporate Newsrooms in Practice: Empirical Studies
Christoph Moss and Mona Sadrowski
Customer Success Management Structures
Michael Kleinaltenkamp, Katharina Prohl-Schwenke and Laura Elgeti
Generic Structures, Systems Archetypes, and Theories
Christoph E. Mandl
Fraud Governance Case
Fred Eenennaam and Hagar Michel
Manufacturing Overhead (MOH) and Departmental Expense Control
Gilad Issar and Liat Ramati Navon
Possibilities and Limits of Traditional Performance Appraisals
Armin Trost
Lean Management on the Upstream (Supply Side)
Marc Helmold
US Air Force Weather Training Platform: Use of Virtual Reality to Reduce Training and Equipment Maintenance Costs Whilst Improving Operational Efficiency and Retention of US Air Force Personnel
Ramzy Ross, Dainius Slavinskas and Eric Mazzacone
Schedule Control
Mario Vanhoucke
IT Business Value
Steven De Haes, Wim Van Grembergen, Anant Joshi and Tim Huygh
Technological
Anurag K. Agarwal
Problem-Solving and Performance Management Tools
Marc Helmold
Sales Organization: Successfully Designing Structures and Processes
Christian Homburg, Heiko Schäfer and Janna Schneider
Casinos and Drunk Driving Fatalities
Douglas Walker
Decision-Making in Groups
Radu Atanasiu
China’s Evolving Social Welfare System
Henk R. Randau and Olga Medinskaya
Recession Management for Coping with Economic Cycles
Hermut Kormann
Opportunity: Meaningful Business Intelligence
Thomas Frisendal
Innovation for Health: Success Factors for the Research-Based Pharmaceutical Industry
Christoph Franz
Transformable IT Landscapes: IT Architectures Are Standardized, Modular, Flexible, Ubiquitous, Elastic, Cost-Effective, and Secure
Nils Urbach and Frederik Ahlemann
Sourcing Models
Bharat Vagadia
Four Queens: Lessons in Career Development
Paul Vanderbroeck
Tangled Talent
Steven M. Stone
The Theatre of the Classroom: A Work in Progress. How Can I Meet the Needs of Everyone in the Class When I Also Have to Deal with the Pupils with Problems?
David Crabtree
The Global Talent Challenge of Self-initiated Expatriates
Jenny K. Rodriguez and Tracy Scurry
Protecting Business Secrets to Improve Value Creation
Pierre Ollivier, Véronique Chapuis-Thuault, Ferzana Hacq, Katarína Račková, Victor De Leon, Graham Bell and Sylvain Roy
How to Measure Reputation
Kerstin Liehr-Gobbers and Christopher Storck
Exploration
Daniel Huber, Heiner Kaufmann and Martin Steinmann
Project Quality Management
Stefano Tonchia
Tools for Wine Differentiation and Positioning
Pierre Mora
Set Category Work and Suppliers in Motion
Stefan Aichbauer, Martina Buchhauser, Agnes Erben, Sven Steinert, Detlef Tietze and Emilia Wiking
Identity and Social Skills
Alan Okros
Moments of Stress
Hanspeter Zürcher
The Pursuit of the Integrated Multidisciplinary Service Line
James Andrews
Relationships: Social Exchanges, Community Ties and Employee-Manager Relationships
Leigh-ann Onnis
Risk Modeling: Asset Liability Management (ALM)
Johannes Wernz
Elements of Structural Change and the Management of Transformation
Henryk Biesiada
Scrum Introduction Overview
Dominik Maximini
Strategy and Execution
Angel Gavieiro Besteiro
Strategic Learning for Sustainable Organization Performance
Lyle Yorks, Amy Lui Abel and Denise Rotatori
Choosing a Tangible Strategic Focus Rather Than Building Upon an Abstract Vision
Claude Diderich
From Customer Perception to Customer Satisfaction
Stephan Kasulke and Jasmin Bensch
Culture: The New Black
Annika Steiber and Sverker Alänge
Tame, Wicked, and Super Wicked Systems Archetypes
Christoph E. Mandl
China’s Retailing Graveyard: A Case Study of TESCO
Pauline Cosijn
Marketing Mix
Marc Helmold
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