Management for Professionals

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Conflict: Jürg Kuster, Eugen Huber, Robert Lippmann, Alphons Schmid, Emil Schneider, Urs Witschi and Roger Wüst
Reframing Buyer–Supplier Relationships: Deep, Sticky, Transient and Gracious: Yusoon Kim and Thomas Choi
Custom Method to Forecast Intermittent Products: Ganesh Sankaran, Federico Sasso, Robert Kepczynski and Alessandro Chiaraviglio
Case 40: Shanghai Metro System: B Rajesh Kumar
Conclusion: S. Aqeel Tirmizi and John D. Vogelsang
How Carriers Can Use Protection Services to Safeguard the Digital Lives of Their Customers: Carolin Obernolte, Joachim Hauk and Clemens Aumann
User Experience and Touchpoint Management: A Touchpoint Performance Management Toolkit for the Buyer Journey: Fabienne Halb and Uwe G. Seebacher
Intercultural Leadership: An Indigenous Perspective in a Multicultural World: Francisco J. Rosado-May, Valeria B. Cuevas-Albarrán and Nelsy F. Jimenez Pat
The Last Frontier: Individual Seat Pricing: Ben Vinod
Applying a Regional Manufacturing Network Analysis for PALFINGER: Martin Friedl
Tom Buncle on Destination Branding, Tourism, and Crisis Recovery: Florian Kaefer
Case 38 Newmont Corporation: B. Rajesh Kumar
Failure in Use of Technology: Hartmut Wandke
Procurement of Legal Services: How Customers Professionally Procure Legal Services Today: Bruno Mascello
Project Management in International Teams: Ulrich Hoessler, Walter Sponfeldner and Douglas L. Morse
Cultural Approaches Toward Time in Global Organizations: Joanna Sell
Bringing Business Architecture to Life: How to Establish Business Architecture Practices in Your Organization: Christian Schmidt and Daniel Simon
Advancing a New Methodological Process: Bruce Garvey and Adam D. M. Svendsen
QWIKCILVER™ and WOOHOO™: Developing a Complementary Platform: R. Srinivasan
Pricing Process Part 4: Implementation: Frank Frohmann
Appendices: Frederik Ahlemann, Eric Stettiner, Marcus Messerschmidt and Christine Legner
Case 41: São Francisco River Basin Project: B Rajesh Kumar
Controlling in Professional Team Sports Organisations: Claudio Kasper
Implementation Path of a Data Platform: Xiaodong Ma
Case XI: Amazon’s DNA: Driving Technology Innovation in the Digital Economy: Xiaoming Zhu
Interaction of Lead Management and CRM Along the Customer Journey: Alexander Woelke
Final Remarks: Hartmut Stadtler
Roche Holding’s Acquisition of Genentech: B. Rajesh Kumar
All Systems Coordinated?: Lukas Rieder and Raef Lawson
Appendix 3: A Brief Scrum Overview: Dominik Maximini
Digitalizing Water Bill Payments: Ransford Mensah, Aileen Cater-Steel and Mark Toleman
Global Digital Marketing Strategy: Bodo B. Schlegelmilch
Three Pillars of Enlightened Individual Life and Their Realization Through the Practice of Transcendental Meditation: Girish Momaya
Hotel Markets and Development in China: Michael A. Crawford
Hotel Markets and Development in China: Michael A. Crawford
Warranty Connection: Albert Liao
Innovation Capabilities in the Automotive Aftermarket: Case Study from Automechanika Frankfurt 2022: Anders Leth Villumsen and Claire Croucher Petersen
Offer Management, Dynamic Pricing, and Order Management: Ben Vinod
Crisis-Driven Digital Transformation: Examining the Online University Triggered by COVID-19: Christian Ravn Haslam, Sabine Madsen and Jeppe Agger Nielsen
Mission Mastery: Building a Learning Organization in Which There Is Space to Lead: Brian Dive
Mining the Usability of Process-Oriented Business Software: The Case of the ARIS Designer of Software AG: Tom Thaler, Sabine Norek, Vittorio Angelis, Dirk Maurer, Peter Fettke and Peter Loos
Behavioral Economics and CRM: Improved Prediction of Customer Behavior: Herbert Bucheli
Case 39 HarborOne Bancorp: B. Rajesh Kumar
What Kind of Organization and Culture Do Millennials Need?: Hanspeter Zürcher
Value Creation, Capture, and Allocation: Wingsun Li
Influencer Marketing as a Counterstrategy to the Commoditization of Marketing Communications: A Bibliometric Analysis: Mandy Pick and Marko Sarstedt
Corporate Governance and Control of Innovation Process: Martin Kaschny and Matthias Nolden
Purchasing and Supplier Roles: Timothy Adesanya Ibidapo
Case 42: Kazan Smart City Project: B Rajesh Kumar
Project Support Tools: Denise Banks-Grasedyck, Eckhard Lippke, Hans Oelfin, Reinhold Schwaiger and Volker Seemann