Management for Professionals

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Russian Dolls: Martin Pfiffner
Interface and Conversion: K. Ganesh, Sanjay Mohapatra, S. P. Anbuudayasankar and P. Sivakumar
The Need for Improvement of the MCDM Modeling: Nolberto Munier and Eloy Hontoria
“The Good, The Bad and The Ugly”: Data Requirements and Formats for a Successful and Cost-Effective Implementation: Sascha Stürze, Markus Hoyer, Claudio Righetti and Matthias Rasztar
PM in the Downstream Value Chain: Marc Helmold
The Monetization of Personal Brands: Talaya Waller
Digintelligence in Channels: Ye Tian
Claims Management: Albert Liao
Lean Management on the Upstream (Supply Side): Marc Helmold
Enabling Flexibility of Business Processes Using Compliance Rules: The Case of Mobiliar: Thanh Tran Thi Kim, Erhard Weiss, Christoph Ruhsam, Christoph Czepa, Huy Tran and Uwe Zdun
Business Models of Banks: Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau
IT Business Value: Steven De Haes, Wim Van Grembergen, Anant Joshi and Tim Huygh
The Concept of Excellence-Driven Self-Assessment: C.-Andreas Dalluege and Andrea Stucken
Foresight and Strategic Thinking Enabling Valuable Strategy: Luke Laan and Janson Yap
Candidate Retention: Armin Trost
Case II (Part A): JIMI’s Growth Path: Artificial Intelligence Has Redefined the Customer Service of JD.Com: Xiaoming Zhu
Growth Strategy for Corporate Sustainability: Eric Viardot
Cultural Elements in SCRM: Marc Helmold, Ayşe Küçük Yılmaz, Tracy Dathe and Triant G. Flouris
China as the Frontrunner in Digitalization: Clas Neumann
Welcome to the Real World: Neuromarketing for the Stationary Point of Sale to Quantify the Customer Experience: Benny B. Briesemeister and Johanna Trebbe
Market Segmentation for Green Electricity Marketing Results of a Choice-Based Conjoint Analysis with German Electricity Consumers: Stefanie Lena Hille, Andrea Tabi and Rolf Wüstenhagen
The Process Perspective of TBM: Uwe G. Seebacher
Changes in the International Development Landscape: Social Sector Organizations from the Emerging Powers: Adele Poskitt
Labour Market and Education: Tracy Dathe, Volker Müller and Marc Helmold
Introducing Sustainable Aviation Strategies: Judith L. Walls
“IP Is Paramount:” The Significance of IP in Early-Stage Start-Up Investment Decisions: Ulf G. Schaberg
Applying the Lesson to More Complex Transactions: Oliver Treidler
The Dissemination of Corporate Newsrooms in Practice: Empirical Studies: Christoph Moss and Mona Sadrowski
Customer Success Management Structures: Michael Kleinaltenkamp, Katharina Prohl-Schwenke and Laura Elgeti
Managing New Work Through Emotional Intelligence (EI): Marc Helmold
Possibilities and Limits of Traditional Performance Appraisals: Armin Trost
Caio Esteves on Place Branding in Brazil and Latin America: Florian Kaefer
Viability, Not Just Feasibility: George Vekinis
A Business Perspective: Malte Ackermann
Experiential Branding of Luxury: Wided Batat
The Variable Takt: Peter Bebersdorf and Arnd Huchzermeier
Appointment Decisions: A Sense of Belonging and Drawing Limits: Arist von Schlippe, Tom A. Rüsen and Torsten Groth
Compliance and Environmental Protection: CSR in Family Enterprises: Hermut Kormann and Birgit Suberg
Unequal Wealth Distribution: Henk R. Randau and Olga Medinskaya
Opportunity: Information Valuation: Thomas Frisendal
Overview: Sabrina Helm, Kerstin Liehr-Gobbers and Christopher Storck
Generic Structures, Systems Archetypes, and Theories: Christoph E. Mandl
Fraud Governance Case: Fred Eenennaam and Hagar Michel
Manufacturing Overhead (MOH) and Departmental Expense Control: Gilad Issar and Liat Ramati Navon
Tangled Talent: Steven M. Stone
Leading an R&D Team: Orestis Georgiou, Mykola Maksymenko and Stephen Russo
Decision-Making in Groups: Radu Atanasiu
Technological: Anurag K. Agarwal
Problem-Solving and Performance Management Tools: Marc Helmold
Elements of Structural Change and the Management of Transformation: Henryk Biesiada