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Management for Professionals

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Shaping the Future of Supply Chains
Wolfgang Lehmacher
Investing in India
Anurag K. Agarwal
Shaping the Strategy by Designing Business Model Prototypes
Claude Diderich
Analysis and Empirical Results
Feifei Yang
Promoting Cultural Awareness: A Means of Managing Global Diversity
Doirean Wilson
Editorial to Managing Industrial Services: Insights from Practice
Thomas Friedli and Philipp Osterrieder
Drivers for Changes in the Evidence Generating Network for Biopharmaceuticals: The Impact of the COVID Pandemic
Chyn Wee and Matthias Mahn
The Costs of HRIS Human Resource Information System (HRIS) and Dangers of Migration of HRIS Human Resource Information System (HRIS) Data
Nicolas A. Valcik, Meghna Sabharwal and Teodoro J. Benavides
Case 19 Green Brick Partners
B. Rajesh Kumar
Lean Management in the Service Industry
Marc Helmold
Protecting Intellectual Property
Henk R. Randau and Olga Medinskaya
Market Entry by Leveraging Export Credit Financing to Succeed in African Infrastructure Projects
Achim Becker
Descriptive Statistics
Thomas Pyzdek
Successful Reorganisation (I): Systemic Change Frameworks
Stefanie Auge-Dickhut, Bernhard Koye and Axel Liebetrau
From Customer Service to Customer Experience: The Drivers, Risks and Opportunities of Digital Transformation
Lumir Boureanu
Regeneration: A World that Works for Everyone!
Marc Buckley
Marketing Strategy in China
Tracy Dathe, Volker Müller and Marc Helmold
Problem Resolution
Philip Bauer
Epilogue
Klaus Kühnel
Why Emotional Intelligence Is the Key to Survival in an Ever-Changing Digital World
Franziska Stubbemann
Creating Value with Make-or-Buy Decisions
Carsten Glohr and Henryk Biesiada
Growth and Underinvestment: Aligning Performance and Resources
Christoph E. Mandl
The Visual Network Model
Moshe Kress
Fallacies
Radu Atanasiu
Rules for Systematic Innovation: The Bern Innovation Model
Daniel Huber, Heiner Kaufmann and Martin Steinmann
Enabling Process Innovation via Deviance Mining and Predictive Monitoring
Marlon Dumas and Fabrizio Maria Maggi
Stakeholder Voices Shaping Community Engagement at b.good
Allison Kroner
Case Study Swiss Life Germany: The Corporate Newsroom as a Motor of Digitisation
Christoph Moss
Productivity Paradox in Digital Innovation for SMEs
Matthias Hartmann, Ralf Waubke and Leonhard Gebhardt
Case: 10 Jubail II Industrial City
B Rajesh Kumar
Measuring the Success of Data Governance
Lars Michael Bollweg
Better Alternatives to Performance Appraisal in an Agile Context
Armin Trost
The Creation of an Entrepreneurial Enterprise
Laura Hougaz
Archetypes and Colours: Findings of a Quantitative Study and Their Relevance for Start-Up Brands
Jens U. Pätzmann and Claudius Kübler
Reverse Logistics and Supply Management Logistics
Marc Helmold and Brian Terry
Case Study: Narrative Knowledge Transfer with Leaving Experts
Christine Erlach and Michael Müller
Technical Due Diligence
Sebastian Reich
This Works in Lead Community Fundraising: More Than 20 International Examples
Linda Mareen Neugebauer and Irene Zanko
Software Contradictions
Isak Bukhman
Outlook
Bernd Heesen
Agile for Mechatronics and Hardware
Christoph Fuchs and Franziska J. Golenhofen
Investments in Work-Life-Balance Pay Off
Manfred Bührmann
Organizational Capital
Richard Thomas Watson
The Future of Work
Lyle Yorks, Amy Lui Abel and Denise Rotatori
Managed Services: A Case of Business Process Transformation?
Chitra Sharma
Main Benefits and Organizational Impacts of CRM Within the Bank
Federico Rajola
Team Work and its Development
Gilad Issar and Liat Ramati Navon
Agile Design and Implementation of Digital Offerings: Holistically Realizing Customer Goals, Business Requirements, and Technical Implementation
Glenn Oberholzer and Sandro Ruberti
Blockchain Cryptography: Part 2
Daniel Hellwig, Goran Karlic and Arnd Huchzermeier
What’s the Big Idea? The Crossroads Between Investment and IP
David Durand and Cédrick Mulcair
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