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Management for Professionals

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Case 67 IES Holdings
B. Rajesh Kumar
Digital Marketing in China: How B2B Companies Can Successfully Expand into the Chinese Market
Nils Horstmann
Leading 20,000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group
Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn and Michael Bögle
Case 68 Veritex Holdings, Inc
B. Rajesh Kumar
Building Loyalty: Maintenance, Customer Training and Offsets
Philippe Malaval, Christophe Bénaroya and Jonathan Aflalo
Case 69 The First Bancshares Inc
B. Rajesh Kumar
Case 70 Brooks Automation (Azenta)
B. Rajesh Kumar
“Simply Modeling”: BPM for Everybody-Recommendations from the Viral Adoption of BPM at 1&1
Florian Imgrund, Christian Janiesch and Christoph Rosenkranz
Payments
Ben Vinod
The Might of MAAMA
Vijay Kumar
Case 71 SVB Financial Group (SVB)
B. Rajesh Kumar
Case 72 Alphabet
B. Rajesh Kumar
Finding the Right Path: A B2B Marketing Journey SME Showcase
Stefan Prath
Predictive Modeling and Algorithmic Collusion
Ben Vinod
Planning and Building Laws in Türkiye
Esra Keskin and Şebnem Akipek Öcal
Industry 4.0: A Review
Timothy Adesanya Ibidapo
Case 73 Malibu Boats
B. Rajesh Kumar
Supporting Process Implementation with the Help of Tangible Process Models
Thomas Russack and Susanne Menges
Case 74 PayPal Holdings, Inc
B. Rajesh Kumar
Alliance Strategies
Philippe Malaval, Christophe Bénaroya and Jonathan Aflalo
Digital Transformation in Shipping: The Hapag-Lloyd Story
Jenny Gruner
Foreign Exchange Risks
Eun Sup Lee
Urban Transformation and Informal Housing Areas Upgrading Practices and Policies in Türkiye
F. Nihan Özdemir Sönmez, Emine Baydan and Parla Güneş
Case 75 Mid Penn Bancorp, Inc
B. Rajesh Kumar
Building Blocks for Successful Airline Retailing
Ben Vinod
Case 76 Strategic Education
B. Rajesh Kumar
Business Process Modeling of a Quality System in a Petroleum Industry Company
John Krogstie, Merethe Heggset and Harald Wesenberg
Choosing the Right Marketing Automation Platform: A SME Success Story
Mariana Romero-Palma
Case 77 Monolithic Power Systems
B. Rajesh Kumar
Urban Infrastructure Provision and Real Estate Markets
Mustafa Tuna, Sinan Güneş, Mustafa Tombul and Sevilay Bostancı
Case 78 Waterstone Financial
B. Rajesh Kumar
Electronic Commerce
Eun Sup Lee
Case 79 Willi-Food International Ltd
B. Rajesh Kumar
Business Process Management in German Institutions of Higher Education: The Case of Jade University of Applied Science
Jan Bührig, Thorsten Schoormann and Ralf Knackstedt
Artificial Intelligence: Origins, Current State, and Impact on Travel
Ben Vinod
How to Improve with a Strategic Lead Management: The Go-to-Market of Innovative Energy Solutions—Case Energy Industry
Beatrice Ermer, Sabrina Weiß and Markus Niehaus
Case 80 KLA
B. Rajesh Kumar
Claim and Dispute Settlement
Eun Sup Lee
Public–Private Partnership Practices in Infrastructure and Real Estate Projects and Policy Implications
Erol Demir and Sinan Terzioğlu
Case 81 Lululemon Athletica
B. Rajesh Kumar
Case 82 PerkinElmer, Inc
B. Rajesh Kumar
Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts
Carina Alves, Iveruska Jatobá, George Valença and Glória Fraga
Case 83 MarketAxess
B. Rajesh Kumar
Marketing and Sales Excellence: A Practical Showcase for Organisations
Stefan Schulz
Public Real Estate Management in Türkiye
İlhan Yıldırım, Ahmet Hilmi Erciyes and İskender Duman
Case 84 Ameris Bancorp
B. Rajesh Kumar
Quality 4.0: In Review
Timothy Adesanya Ibidapo
Case 85 Shyft Group
B. Rajesh Kumar
Winning and Retaining Customers Successfully Through Lead Management: The Intralogistics Provider STILL Success Story
Oliver Nolte and Sönke Caro
Policies and Practices for Reducing Emissions and Improving Energy Efficiency in Real Estate
Sinan Güneş and Mustafa Tombul
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