Management for Professionals

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The Future of In-House Legal Departments and Their Impact on the Legal Market: Four Theses for General Counsels, and One for Law Firms: Markus Hartung and Arne Gärtner
Making the Difference for Customers: Three Levers to Achieve Superior Experience in Telco Business!: Andreas Penkert, Julia Steffens and Sascha Krpanic
Exposing Impediments to Insurance Claims Processing: Robert Andrews, Moe Wynn, Arthur H. M ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor and Sue Plunkett-Cole
Case 38: Boundary Dam Power Station: B Rajesh Kumar
Decision-Making Intelligence: Dongying Hong
Lean for Industry 4.0: Alexander Tsigkas
CSR Case Study: Mitigating Ethics with Companies Investing in Higher Education Relationships: Morgan R. Clevenger
The Relevance and Perception of African Business Potentials: German Perspectives and Strategies on Internationalization to Africa: Tilo Halaszovich and Erik Deitersen
Case 37 Salesforce: B. Rajesh Kumar
Embracing Customers’ Diverse Needs: Sathit Parniangtong
Sanofi–Aventis Merger: B. Rajesh Kumar
Identifying Barriers for Digital Transformation in the Public Sector: Linn Slettum Bjerke-Busch and Arild Aspelund
Complementary Business Models: R. Srinivasan
Keep in Touch: Evaluating Touchpoint Performance Along the B2B Customer Journey: Fabienne Halb and Uwe Seebacher
Increasing Value and Resilience Through Project Risk Management: A Case Study in the IT Consulting Sector: Raffaele Testorelli, Anna Tiso and Chiara Verbano
Sound and Voice Perception, IoT, and the Future of Living: Diana Derval
Artificial Intelligence and Emerging Technologies in Hospitality: Ben Vinod
Annex: A Summary of the Corporate Governance Requirements of Different Countries: Bharat Vagadia
Agency Revenue Management: Ben Vinod
Case 39: Boeing 787 Dreamliner Project: B Rajesh Kumar
Todd Babiak on Meaningful Place Branding and Storytelling: Florian Kaefer
How to Persuade Others to Your Side?: Kim Cheng Patrick Low
Shaping What? Systematic HR Development in the Functional Cycle: Manfred Becker
German Open-End Real Estate Funds: Steffen Sebastian, Till Strohsal and René-Ojas Woltering
Customer Experience of Today and Tomorrow: Frank Müller
A University Perspective with a South African Flavor: Madelein Kleyn
A Configurational Perspective on Brand Relevance in Commodity Markets: Alexander Leischnig and Anja Geigenmüller
Are “U” Ready for the Future: Design Thinking as a Critical Educational Leadership Skill: John M. Gould
Charity Blockchain: The Practice of the Public Trust by China's No. 1 Public Welfare Digital Platform: Junxin Yan, Minjun Teng and Shiting Lin
Negotiations in the Americas: Marc Helmold, Nisha Becker, Juanira Gonzalez and Maria Pillar Herrera
The Distribution of Technical Products: Claudio A. Saavedra
Enterprise Portfolio Governance Framework: Michael Knapp
China’s Housing Markets: Tobias Just and Hannah Levinger
China’s Housing Markets: Tobias Just and Hannah Levinger
Relationship Modeling: The Business Relationship Firmly Under Control: Christian Homburg, Heiko Schäfer and Janna Schneider
Designing a Corporate Accelerator: Enabling the Collaboration of Incumbent Companies and Start-ups to Foster Innovation: Marcel Engelmann
Claim Management: Philip Bauer
Consequences for Medium-Term PlanningMedium term planning: Lukas Rieder and Raef Lawson
Bayer’s Acquisition of Monsanto: B. Rajesh Kumar
Conflict: Jürg Kuster, Eugen Huber, Robert Lippmann, Alphons Schmid, Emil Schneider, Urs Witschi and Roger Wüst
Reframing Buyer–Supplier Relationships: Deep, Sticky, Transient and Gracious: Yusoon Kim and Thomas Choi
Navigating Challenges and Opportunities in Africa’s Shifting Talent Landscape: Ifedapo Adeleye, Yetunde Anibaba and Valerie Onyia Babatope
Building a Renewables-Driven Power System. Successes and Challenges in Germany: Patrick Graichen, Christian Redl and Markus Steigenberger
Hotel Market Germany: Martina Fidlschuster and Christine Mayer
More Data: Mario Vanhoucke
Custom Method to Forecast Intermittent Products: Ganesh Sankaran, Federico Sasso, Robert Kepczynski and Alessandro Chiaraviglio
Tom Buncle on Destination Branding, Tourism, and Crisis Recovery: Florian Kaefer
Applying a Regional Manufacturing Network Analysis for PALFINGER: Martin Friedl
Case 38 Newmont Corporation: B. Rajesh Kumar
Case 40: Shanghai Metro System: B Rajesh Kumar