Management for Professionals

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Managing Customer and Partner Transitions During a Separation

Joseph Joy

Self-Management for Project Managers

Silke Weisweiler, Jürgen Kuhrts, Isabell Braumandl and Ellen Schmid

Funding, Strategies and Management Control Systems: Empirical Evidence from Two Chamber Orchestras

Fredrik Nilsson and Anna-Karin Stockenstrand

TBM for Technical Sales: Case Study Manufacturing Industry

Uwe G. Seebacher

Conclusion

Pierre Mora

Sense of Status, Serious Gaming, and the Future of Work

Diana Derval

BPR and Automation

Sanjay Mohapatra

Glossary of Management Terms

Marc Helmold

Leadership Beyond the Enterprise

Michael Alznauer

How to Design a Modern Medical Records System

Annegret Junker

Automotive Aftermarket in the Western Balkans: Opportunities for the Region and the European Automotive Industry

Iris Koleša and Andreja Jaklič

Marketing Automation and Customer Loyalty

Janosch Baum

Intelligence Ethics

Klaus Solberg Söilen

The Measurement of Capital

Richard Thomas Watson and Saji K. Mathew

Science for System Development and Evolution

Isak Bukhman

Organizational Stress: A Two-Edged Sword

Stephen R. Balzac

Case 24: Jiaozhou Bay Bridge

B Rajesh Kumar

Infrastructure Cloud Migration

Dongying Hong

Going Public and M&A in the German Real Estate Market

Klaus Elmendorff

Corporate Reputation and Stock Market Behavior

Claudia Gabbioneta, Pietro Mazzola and Davide Ravasi

Updates on the Connection Between Customer Relationship Management and Commoditization

Gustavo Martinez-Lira and Martin Reimann

Mission Mastery: The DMA Solution Set

Brian Dive

Stateless Computing

Michael Missbach, Thorsten Staerk, Cameron Gardiner, Joshua McCloud, Robert Madl, Mark Tempes and George Anderson

How to Look Up When You’re Facedown: The Rising Strong Process in Organizations

Katarina Veselko

Crisis Management and Risk Management in SMEs: Towards an Integrated Early Warning System

Chiara Crovini

Power Tools

Christoph Fuchs and Franziska J. Golenhofen

Negotiations in the Service Industry

Florian Hummel

Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company

Monika Malinova and Jan Mendling

Deployment

Martin Grunow and Poorya Farahani

Etiquette: Dos and Don’ts

Henk R. Randau and Olga Medinskaya

Malcolm Allan on City Branding and Placemaking in Great Britain

Florian Kaefer

Application Examples of Transaction Cost Measurement and Analysis to Management

Chihiro Suematsu

E-Commerce Marketplace: Selling Spare Parts to Repair Shops in Kenya

Sarah Johnson

Akshayakalpa

Gopal Naik and S. Rajeshwaran

The Salesperson Personality: Of Know-It-Alls, Socializers and Allrounders

Christian Homburg, Heiko Schäfer and Janna Schneider

Talent Management in Poland: Challenges, Strategies and Opportunities

Sylwia Przytula

Impact Investing at the Base of the Pyramid: Unitus Seed Fund

Mary J. Cronin

Future Outlook and Trends in QM

Marc Helmold

Preparing Business Activities in China

Christiane Prange

Tally Solutions Pvt. Ltd.: Orchestrating the Ecosystem

R. Srinivasan

Intertwining Lean and Design Thinking: Software Product Development from Empathy to Shipment

Tobias Hildenbrand and Johannes Meyer

Pricing Process Part 3: Structure (3c: Price Optimization)

Frank Frohmann

Casinos and Commercial Real Estate Values: A Case Study of Detroit

Douglas Walker

After Planning Is Before Planning: New Year, New Challenges

Lukas Rieder and Raef Lawson

Social Entrepreneur Open Innovation-Based Business Model Developing Circle

JinHyo Joseph Yun

British Petroleum Merger with Amoco

B. Rajesh Kumar

5G+ Smart Healthcare

Pengfei Sun

Empowering Women as Key Changemakers: Why Female-Driven Social Innovation Matters

Eva Vosen, Stefan Wilhelm and André Habisch

Stage 7: Retention Management retention management

Matthias T. Meifert

Cases and Solutions

Wing Sun Li