Management for Professionals

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Strategic Uses of IP: Applying Learnings from Large Companies to Start-Ups

Sonja London

Science for System Development and Evolution

Isak Bukhman

Intelligence Ethics

Klaus Solberg Söilen

Marketing Automation and Customer Loyalty

Janosch Baum

Case 28 PJT Partners

B. Rajesh Kumar

Conclusion and Outlook

Andreas Graesser

Sense of Status, Serious Gaming, and the Future of Work

Diana Derval

Organizational Stress: A Two-Edged Sword

Stephen R. Balzac

Automotive Aftermarket in the Western Balkans: Opportunities for the Region and the European Automotive Industry

Iris Koleša and Andreja Jaklič

How to Design a Modern Medical Records System

Annegret Junker

Generations of Change

Henk R. Randau and Olga Medinskaya

Key Learnings: How to Start a Pioneering Business Model?

Kai-Ingo Voigt, Oana Buliga and Kathrin Michl

Mission Mastery: The DMA Solution Set

Brian Dive

Leveraging Innovation Based on Effective Process Map Design: Insights from the Case of a European Insurance Company

Monika Malinova and Jan Mendling

Negotiations in the Service Industry

Florian Hummel

Power Tools

Christoph Fuchs and Franziska J. Golenhofen

Case 24: Jiaozhou Bay Bridge

B Rajesh Kumar

Crisis Management and Risk Management in SMEs: Towards an Integrated Early Warning System

Chiara Crovini

Updates on the Connection Between Customer Relationship Management and Commoditization

Gustavo Martinez-Lira and Martin Reimann

Corporate Reputation and Stock Market Behavior

Claudia Gabbioneta, Pietro Mazzola and Davide Ravasi

Going Public and M&A in the German Real Estate Market

Klaus Elmendorff

Infrastructure Cloud Migration

Dongying Hong

How to Look Up When You’re Facedown: The Rising Strong Process in Organizations

Katarina Veselko

Stateless Computing

Michael Missbach, Thorsten Staerk, Cameron Gardiner, Joshua McCloud, Robert Madl, Mark Tempes and George Anderson

Tally Solutions Pvt. Ltd.: Orchestrating the Ecosystem

R. Srinivasan

British Petroleum Merger with Amoco

B. Rajesh Kumar

After Planning Is Before Planning: New Year, New Challenges

Lukas Rieder and Raef Lawson

Future Outlook and Trends in QM

Marc Helmold

Preparing Business Activities in China

Christiane Prange

Cases and Solutions

Wing Sun Li

Social Entrepreneur Open Innovation-Based Business Model Developing Circle

JinHyo Joseph Yun

Malcolm Allan on City Branding and Placemaking in Great Britain

Florian Kaefer

Etiquette: Dos and Don’ts

Henk R. Randau and Olga Medinskaya

Pricing Process Part 3: Structure (3c: Price Optimization)

Frank Frohmann

5G+ Smart Healthcare

Pengfei Sun

Stage 7: Retention Management retention management

Matthias T. Meifert

Empowering Women as Key Changemakers: Why Female-Driven Social Innovation Matters

Eva Vosen, Stefan Wilhelm and André Habisch

Casinos and Commercial Real Estate Values: A Case Study of Detroit

Douglas Walker

Application Examples of Transaction Cost Measurement and Analysis to Management

Chihiro Suematsu

The Salesperson Personality: Of Know-It-Alls, Socializers and Allrounders

Christian Homburg, Heiko Schäfer and Janna Schneider

Impact Investing at the Base of the Pyramid: Unitus Seed Fund

Mary J. Cronin

Talent Management in Poland: Challenges, Strategies and Opportunities

Sylwia Przytula

Akshayakalpa

Gopal Naik and S. Rajeshwaran

E-Commerce Marketplace: Selling Spare Parts to Repair Shops in Kenya

Sarah Johnson

Intertwining Lean and Design Thinking: Software Product Development from Empathy to Shipment

Tobias Hildenbrand and Johannes Meyer

Deployment

Martin Grunow and Poorya Farahani

Operations Research in International Manufacturing Networks

Martin Benfer, Sina Peukert and Gisela Lanza

Best Practices in Building a Digital Business Leadership

Ralf T. Kreutzer, Tim Neugebauer and Annette Pattloch

Tips for Six Sigma Sponsors to Support Projects and the Program

Reiner Hutwelker

Examples from Real-Life SAP S/4HANA Projects

Denise Banks-Grasedyck, Eckhard Lippke, Hans Oelfin, Reinhold Schwaiger and Volker Seemann