Management for Professionals

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Customers as the Engines of Innovation: Holger Dörnemann
The Intelligence Report: Klaus Solberg Söilen
Guide to Customer Service in Supply Chain Management: Colin Scott, Henriette Lundgren and Paul Thompson
Stock Market Anomalies: Marcus Schulmerich, Yves-Michel Leporcher and Ching-Hwa Eu
Consulting: The Agents of Change: Rupert A. Brandmeier and Florian Rupp
Decision-Making: Zheng Qin, Yan Li and Yinzhou Yang
Co-creation and Organizational Development: Georg Michalik
Company Excellence: Angel Gavieiro Besteiro
Methods to Create New Products, Services and Business Models: Ralf T. Kreutzer
Charter Communications Acquisition of Time Warner Cable: B. Rajesh Kumar
Leading Positive Change: Lesley Clack
Low Power Wide Area Networks: The Game Changer for the Internet of Things: Daniel Weber, Christian Schilling and Frank Wisselink
Design of Industrial Goods: Roman Boutellier and Mareike Heinzen
Environmental, Social, and (Corporate) Governance (ESG) as Part of Quality Management: Marc Helmold
Cloud Computing Strategy for Mahindra Automobiles: Sanjay Mohapatra and Laxmikant Lokhande
The Most Important Information: Linda Mareen Neugebauer and Irene Zanko
Failure in Coaching: Between Professional Craft and the Art of Creating a Relationship: Thomas Bachmann
Metrics, Measurement, Scorecards and Power of Visual Intelligence: Rahul Ghatak
Change Management for Lawyers: What Legal Management Can Learn from Business Management: Arne Byberg
Intervening in Organizational Trauma: A Tale of Three Organizations: Shana Hormann and Pat Vivian
Outlook: Full Revenue Management (FRM)Full revenue management (FRM): Marc Helmold
A Look Ahead to the Future: Stefan Heissner
Social Entrepreneurship at the Micro Level: A Study of Botswana: Sarah Mutheu Mutuku, Miriam M. Mutuku-Kioko, Rachel Mwende M. Murigi and Faith Mutuku Muna
Transforming the Urban Built Environment: The Seattle 2030 District as a Model for Collaborative Change: Susan Wickwire and Matthew Combe
Implications Beyond Silicon Valley: Annika Steiber and Sverker Alänge
Enterprise Search and Retrieval (ESR): The Binding Factor: Anja Lans
Green China Requires New Government: Taco C. R. Someren and Shuhua Someren-Wang
Diagnosing and Designing the Control Functions (Step V): Martin Pfiffner
Offshoring Leaders, Laggards and Hopefuls: Bharat Vagadia
Conclusion and Final Remarks: Armin Trost
Case 15: Panama Canal Expansion: B Rajesh Kumar
Jeannette Hanna on Creating Authentic Place Brands: Florian Kaefer
Conclusion: Federico Rajola
Ways to Improve Tactical S&OP: Robert Kepczynski, Alecsandra Ghita, Raghav Jandhyala, Ganesh Sankaran and Andrew Boyle
Issues in Social Cost Analysis: Douglas Walker
Organizational Design for Global Marketing Strategy: Bodo B. Schlegelmilch
Product Innovation and Business Models: Stefano Biazzo and Roberto Filippini
Account-Based Marketing: Much More Than a New Automation Trend: Torsten Herrmann
Get Started!: Dominik Maximini
Navigating Patents in an Open Hardware Environment: Dana Beldiman and Fabian Fluechter
Product Viability: Timo Wagenblatt
Conclusion: Coping When You’re Poorly Managed; and Why Management Jobs Are Still Worth the Bother: Tony McNulty and Robin Marks
Ethical Best Practice Applying AI in a Socially Sensible Manner: Stefan H. Vieweg
Halal Advertising on Facebook: A Case Study of Health and Beauty Products in Malaysia: Azmin Azliza Aziz, Nurliana Md Rahin and Norhazwani Mohamed Asri
Classification of Born-Global Firms: The Case of Japanese High-Tech Startups: Saki Otomo, Shuichi Ishida and Mariko Yang-Yoshihara
Summary and Conclusions: Gilbert W. Fairholm
Market Research: Marc Helmold
Blackblot PMTK Methodology™ Roles: Gabriel Steinhardt
Sustainability: Aristide Aartsengel and Selahattin Kurtoglu
Problem Solving Tools: Thomas Pyzdek