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Management for Professionals

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Complaint Evaluation
Bernd Stauss and Wolfgang Seidel
Think About It!: Effective Governance
Roger Gutbrod and Christian Wiele
Publicly Funded R&D: Why, What, and How?
Orestis Georgiou, Mykola Maksymenko and Stephen Russo
Equality and Gender-Based Violence in the University: A Practical Case of Social Marketing to Implement in the Framework of Non-Profit Marketing Studies
Juan José Mier-Terán Franco and Pedro Pablo Marín-Dueñas
Kaizen Events
Thomas Pyzdek
Innovation Management
Marc Helmold
Case 27 Logitech International
B. Rajesh Kumar
Ecosystem Services
Daniel Fasnacht
BanIva: Going Bananas for Diversification
Mathew Tsamenyi and Nana Yaa A. Gyamfi
Managing Complexity
Christoph E. Mandl
Cultural Characteristics of Scrum
Dominik Maximini
Development of Strategies and Transformation Paths for Structured and Targeted Digital Change: The Case of the Presbyterian Church of Ghana Trinity Congregation
Sylvester Tetey Asiedu and Richard Boateng
Development Process for Smart Service Strategies: Grasping the Potentials of Digitalization for Servitization
Christian Koldewey, Jürgen Gausemeier, Roman Dumitrescu, Hans Heinrich Evers, Maximilian Frank and Jannik Reinhold
Using Collaboration to Create Added-Value for End Customers
Sathit Parniangtong
Creativity Tools in QM
Marc Helmold
Philosophy and Religion
Henk R. Randau and Olga Medinskaya
Sys HRM Curriculum Prototype Design
Regina Tendayi and Larry M. Starr
Separating the Useful from the Harmful: How the Core Competence of Filtration Drives Digital Marketing Transformation
Julia Remmele, Gudmund Semb and Marian Wenking
Path Dependence: Segregation, Increasing Returns, and Success to the Successful
Christoph E. Mandl
Implementing Successful Strategic Outsourcing Programmes
Bharat Vagadia
Sustainable Supply Chain Management
Marco Formentini
Moments Within the Team
Hanspeter Zürcher
System Reliability
Hao Zhang
Strategy Praxis: Perspectives and Reflections
George Tovstiga
Juan Carlos Belloso on City Branding and the Case of Barcelona
Florian Kaefer
Conclusion
Nick Shannon and Bruno Frischherz
Conclusion
Martin Kupiek
The Importance of Family
Henk R. Randau and Olga Medinskaya
Advanced Concepts in Automotive Manufacturing to Master Variance in Assemblies
Peter Bebersdorf and Arnd Huchzermeier
From Energy Supplier to Capacity Manager: New Business Models in Green and Decentralized Energy Markets
Ben Schlemmermeier and Björn Drechsler
Negotiation and the Martial Arts, Mastering the Art of Effective Persuasion: The Asian Perspective
Kim Cheng Patrick Low
Knowledge Risk Management During Implementation of Open Innovation
Serdal Temel and Wim Vanhaverbeke
Finding the Key to Positive Leadership: Applying Virtue Ethics and Inclusivity
Kerri Cissna and H. Eric Schockman
Growing Experience: From Unconscious Incompetence to Unconscious Competence
Hans-Werner Franz, Christoph Kaletka, Bastian Pelka and Ruggiera Sarcina
Methodology and Results for How to Solve Inter-Client Conflicts During Service Encounters
Xuehua Wang
Lean Management and Pull as Part of the Marketing Strategy
Marc Helmold
Into the Future on the Digital Highway
Dieter Zetsche
Lean Management in the Railway Industry
Marc Helmold, Ayşe Küçük Yılmaz, Triant Flouris, Thomas Winner, Violeta Cvetkoska and Tracy Dathe
The Role of Law in Creating Space for Innovation: An Example from the Healthcare Sector in Germany
Roman Grinblat
Artificial Intelligence Meets Homo Sapiens: Possible Applications and Limits of Artificial Intelligence
Jochen Werne
Case 22: Tengger Desert Solar Park China
B Rajesh Kumar
From Collectivism to Individualism
Henk R. Randau and Olga Medinskaya
Case Study on Future Stories: A Narrative Change Process at the Vorarlberger Kinderdorf
Christine Erlach and Michael Müller
Innovative Approaches to Customer Access in the African Informal Markets
Thierry Delahaye
The Lions Driving the Development of Africa
Ebimo Amungo
Corporate Governance
Bharat Vagadia
Spirituality in Management Education for Building Integrated Self: Insights from Sanskrit Scriptures
Pawan Kumar Singh
IT-Based QM
Marc Helmold
Bell Atlantic- GTE Merger
B. Rajesh Kumar
Failure in Volunteer Work: A Call for Strategic Volunteer Management
Romualdo Ramos and Theo Wehner
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