Management for Professionals

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Drivers and Trends: Stefan Heissner
Economic Factor Innovations: Martin Kaschny and Matthias Nolden
Introduction to Benchmarking: Peter Bogetoft
Introduction: Dominik Remling and Thomas Friedli
Move Away from Disconnected Planning: Robert Kepczynski, Alecsandra Ghita, Raghav Jandhyala, Ganesh Sankaran and Andrew Boyle
Correction to: Protecting Business Secrets to Improve Value Creation: Pierre Ollivier, Véronique Chapuis-Thuault, Ferzana Haq, Katarína Račková, Victor De Leon, Graham Bell and Sylvain Roy
Correction to: Enabling Digital Transformation Through Cognitive Robotic Process Automation at Deutsche Telekom Services Europe: Christian Czarnecki, Chin-Gi Hong, Manfred Schmitz and Christian Dietze
Correction to: Trigger-Based Marketing: Tiki-Taka for Digital Customer Relationship Management: Frank M. Hannich and Marcel Hüttermann
Correction to: Transaction Cost Management: Chihiro Suematsu
Correction to: Cultivating Organizational Excellence: Albert Ferdinand Aalders
Correction to: Funding of Professional Team Sports Organisations: Kim Lachmann and Johannes Struckmeier
Introduction to Hotel Revenue Management: Ben Vinod
Anticipating the Future: Strategic Scenarios for Telco Markets and Initial Recommendations for Operators: Peter Krüssel and Friederike Göbel
The Difference between Goal, Strategy, Tactics and Execution: Matthias Kolbusa
Performance Management (PM) Over the Entire Value Chain: Marc Helmold and Warda Samara
The Elephant: Gregory Usher
Complaint Management in a Customer-Oriented Firm: Bernd Stauss and Wolfgang Seidel
Best-in-Class Negotiations in the International Context: Marc Helmold
Characteristics of the Concept of Customer Value Management: Tymoteusz Doligalski
Trends in Infrastructure Industry: B Rajesh Kumar
Introduction: R. Srinivasan
Introduction: Thomas Friedli, Andreas Mundt and Stefan Thomas
Innovation Management for Artificial Intelligence: Patrick Glauner
Quality Management (QM): Marc Helmold
Digital Business to Autonomic Business: Christos Voudouris
Introduction: Albert Ferdinand Aalders
Integrated Marketing Communications (IMC): Klaus Solberg Søilen
The Digital Revolution: How Technological Trends Change the Business World: Nils Urbach and Frederik Ahlemann
Multisensory Experiences in Digital Media: Thomas Heinrich Musiolik
Enterprise Governance of IT, Alignment, and Value: Steven De Haes, Wim Van Grembergen, Anant Joshi and Tim Huygh
Technology Changes Our Life: Roman Boutellier and Mareike Heinzen
First Principles: Follow the Proven Path to Reduce Risks: Xinwei Cao
Assessing the Added Value of Human Resource Management Practices: Maike Andresen
A Short History of Cloud Computing: Michael Missbach, Josef Stelzel, Cameron Gardiner, George Anderson and Mark Tempes
Introduction to Servant Leadership: Sen Sendjaya
How Digitalization Is Changing the World?: Linda Mareen Neugebauer and Irene Zanko
The Imperative of Lean Management: Ganesh Mahadevan and Kalyana C. Chejarla
Introduction: Performance Culture and Organizational Effectiveness: Anthony L. Barth and Wiaan Beer
The Origins: Daniel Huber, Heiner Kaufmann and Martin Steinmann
Introduction: Chitra Sharma
Introduction to Holistic Innovation: Svenja Damberg, Barbara Blenski and Zita K. Lucius
Introduction to the Challenges of International Diversity Management: Fiona Bartels-Ellis, Mustafa F. Özbilgin and Paul Gibbs
Case 1 Atlanticus Corporation: B. Rajesh Kumar
Introduction: Ferri Abolhassan
Recent Past Disconnected Planning: Robert Kepczynski, Raghav Jandhyala, Ganesh Sankaran and Alecsandra Dimofte
Template-Based Management: At a Glance: Uwe G. Seebacher
Certification Path, Projects, and Course Concept: Reiner Hutwelker
Introduction to Supply Chain Management: Colin Scott, Henriette Lundgren and Paul Thompson
The Narrative Approach to Transforming Organizations: Jacques Chlopczyk and Christine Erlach
Introduction: Roger Gutbrod and Christian Wiele