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Management for Professionals

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Introduction – Zero Outage as a Guiding Principle for IT
Stephan Kasulke and Jasmin Bensch
Introduction to Lean and Just-in-Time Manufacturing
José Luís Quesado Pinto, João Carlos O. Matias, Carina Pimentel, Susana Garrido Azevedo and Kannan Govindan
Introduction
Nick Shannon and Bruno Frischherz
General Concepts
Nolberto Munier and Eloy Hontoria
Introduction
Stefano Biazzo and Roberto Filippini
Introduction: The Board in the Digital Age
Steven De Haes, Laura Caluwe, Tim Huygh and Anant Joshi
Introduction
Andreas Graesser
Introduction
Uwe Seebacher and Uwe Hannig
Introduction to the Second Edition
Hans-Werner Franz, Christoph Kaletka, Bastian Pelka and Ruggiera Sarcina
Trading Tactics in Technical Analysis
Don K. Mak
Management Summary
Andreas Wittmer
“There Will Never Be a Newsroom”: The Discussion About Topic-Oriented Control in Corporate Communications
Christoph Moss
Introduction
Jürg Kuster, Christian Bachmann, Mike Hubmann, Robert Lippmann and Patrick Schneider
Securing Planetary Health and Sustainable Food Systems with Global Organic Agriculture: Best Practice from Austria
Ursula A. Vavrik
Best-in-Class Negotiations in the International Context
Marc Helmold
Performance Management (PM) Over the Entire Value Chain
Marc Helmold and Warda Samara
Complaint Management in a Customer-Oriented Firm
Bernd Stauss and Wolfgang Seidel
Anticipating the Future: Strategic Scenarios for Telco Markets and Initial Recommendations for Operators
Peter Krüssel and Friederike Göbel
The Difference between Goal, Strategy, Tactics and Execution
Matthias Kolbusa
Characteristics of the Concept of Customer Value Management
Tymoteusz Doligalski
The Elephant
Gregory Usher
Standards for Management Systems: Overview and Main Ingredients
Herfried Kohl
Marketing Strategy: A Global Discipline
Bodo B. Schlegelmilch
Understanding Luxury Shoppers, UHNWIs, and the Science of Mind Reading
Diana Derval
How Long Do You Want to Tolerate That Your Organization is Hindering Growth?
Guido Quelle
Lean Management: Introduction
Marc Helmold, Ayşe Küçük Yılmaz, Triant Flouris, Thomas Winner, Violeta Cvetkoska and Tracy Dathe
An Introduction to Sports Entrepreneurship
Vanessa Ratten
Introduction: Demystifying Business Architecture
Daniel Simon
Introduction to the New Work Concept
Marc Helmold
Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases
Jan Brocke and Jan Mendling
The World Is Changing
Annika Steiber and Sverker Alänge
Introduction to Distribution Strategy
Livio Moretti
Motivation
Claudio Franzetti
Clouds Demystified
Michael Missbach, Thorsten Staerk, Cameron Gardiner, Joshua McCloud, Robert Madl, Mark Tempes and George Anderson
Introduction
Nicolas A. Valcik, Meghna Sabharwal and Teodoro J. Benavides
Turning Collections into Philanthropic Opportunities
Alessia Zorloni and Magnus Resch
Gaining Sustainable Competitive Advantage
Sathit Parniangtong
Anatomy of Positive Leadership: Authentic, Principled and Service Oriented
Satinder Dhiman
Driving Growth and Profit with Solution Business
Kaj Storbacka and Risto Pennanen
Overview
George P. Moschis
GTEC Service, Consulting, and Training
Karlheinz Zuerl
Entering the Network Economy
Wingsun Li
ERP as a Business Enabler
K. Ganesh, Sanjay Mohapatra, S. P. Anbuudayasankar and P. Sivakumar
Challenges in a VUCA World
Bernd Heesen
Introduction
Hui Liu, Nikolaos Nikitas, Yanfei Li and Rui Yang
Background and the Necessity to Build a Digital Business Leadership
Ralf T. Kreutzer, Tim Neugebauer and Annette Pattloch
Introduction to Supply Chain Management
Colin Scott, Henriette Lundgren and Paul Thompson
Template-Based Management: At a Glance
Uwe G. Seebacher
The Narrative Approach to Transforming Organizations
Jacques Chlopczyk and Christine Erlach
Introduction
Annika Steiber
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