Management for Professionals

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Introduction – Zero Outage as a Guiding Principle for IT: Stephan Kasulke and Jasmin Bensch
Introduction to Lean and Just-in-Time Manufacturing: José Luís Quesado Pinto, João Carlos O. Matias, Carina Pimentel, Susana Garrido Azevedo and Kannan Govindan
Introduction: Nick Shannon and Bruno Frischherz
General Concepts: Nolberto Munier and Eloy Hontoria
Introduction: Stefano Biazzo and Roberto Filippini
Introduction: The Board in the Digital Age: Steven De Haes, Laura Caluwe, Tim Huygh and Anant Joshi
Introduction: Andreas Graesser
Introduction: Uwe Seebacher and Uwe Hannig
Introduction to the Second Edition: Hans-Werner Franz, Christoph Kaletka, Bastian Pelka and Ruggiera Sarcina
Trading Tactics in Technical Analysis: Don K. Mak
Management Summary: Andreas Wittmer
“There Will Never Be a Newsroom”: The Discussion About Topic-Oriented Control in Corporate Communications: Christoph Moss
Introduction: Jürg Kuster, Christian Bachmann, Mike Hubmann, Robert Lippmann and Patrick Schneider
Securing Planetary Health and Sustainable Food Systems with Global Organic Agriculture: Best Practice from Austria: Ursula A. Vavrik
Best-in-Class Negotiations in the International Context: Marc Helmold
Performance Management (PM) Over the Entire Value Chain: Marc Helmold and Warda Samara
Complaint Management in a Customer-Oriented Firm: Bernd Stauss and Wolfgang Seidel
Anticipating the Future: Strategic Scenarios for Telco Markets and Initial Recommendations for Operators: Peter Krüssel and Friederike Göbel
The Difference between Goal, Strategy, Tactics and Execution: Matthias Kolbusa
Characteristics of the Concept of Customer Value Management: Tymoteusz Doligalski
The Elephant: Gregory Usher
Standards for Management Systems: Overview and Main Ingredients: Herfried Kohl
Marketing Strategy: A Global Discipline: Bodo B. Schlegelmilch
Understanding Luxury Shoppers, UHNWIs, and the Science of Mind Reading: Diana Derval
How Long Do You Want to Tolerate That Your Organization is Hindering Growth?: Guido Quelle
Lean Management: Introduction: Marc Helmold, Ayşe Küçük Yılmaz, Triant Flouris, Thomas Winner, Violeta Cvetkoska and Tracy Dathe
An Introduction to Sports Entrepreneurship: Vanessa Ratten
Introduction: Demystifying Business Architecture: Daniel Simon
Introduction to the New Work Concept: Marc Helmold
Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases: Jan Brocke and Jan Mendling
The World Is Changing: Annika Steiber and Sverker Alänge
Introduction to Distribution Strategy: Livio Moretti
Motivation: Claudio Franzetti
Clouds Demystified: Michael Missbach, Thorsten Staerk, Cameron Gardiner, Joshua McCloud, Robert Madl, Mark Tempes and George Anderson
Introduction: Nicolas A. Valcik, Meghna Sabharwal and Teodoro J. Benavides
Turning Collections into Philanthropic Opportunities: Alessia Zorloni and Magnus Resch
Gaining Sustainable Competitive Advantage: Sathit Parniangtong
Anatomy of Positive Leadership: Authentic, Principled and Service Oriented: Satinder Dhiman
Driving Growth and Profit with Solution Business: Kaj Storbacka and Risto Pennanen
Overview: George P. Moschis
GTEC Service, Consulting, and Training: Karlheinz Zuerl
Entering the Network Economy: Wingsun Li
ERP as a Business Enabler: K. Ganesh, Sanjay Mohapatra, S. P. Anbuudayasankar and P. Sivakumar
Challenges in a VUCA World: Bernd Heesen
Introduction: Hui Liu, Nikolaos Nikitas, Yanfei Li and Rui Yang
Background and the Necessity to Build a Digital Business Leadership: Ralf T. Kreutzer, Tim Neugebauer and Annette Pattloch
Introduction to Supply Chain Management: Colin Scott, Henriette Lundgren and Paul Thompson
Template-Based Management: At a Glance: Uwe G. Seebacher
The Narrative Approach to Transforming Organizations: Jacques Chlopczyk and Christine Erlach
Introduction: Annika Steiber