Management for Professionals

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Management Simulation: Hao Zhang
Pricing Policy: Philippe Malaval, Christophe Bénaroya and Jonathan Aflalo
Exposing Impediments to Insurance Claims Processing: Robert Andrews, Moe Wynn, Arthur H. M ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor and Sue Plunkett-Cole
The Relevance and Perception of African Business Potentials: German Perspectives and Strategies on Internationalization to Africa: Tilo Halaszovich and Erik Deitersen
CSR Case Study: Mitigating Ethics with Companies Investing in Higher Education Relationships: Morgan R. Clevenger
Making the Difference for Customers: Three Levers to Achieve Superior Experience in Telco Business!: Andreas Penkert, Julia Steffens and Sascha Krpanic
Cutover: Getting Ready for the Launch: Joseph Joy
The Future of In-House Legal Departments and Their Impact on the Legal Market: Four Theses for General Counsels, and One for Law Firms: Markus Hartung and Arne Gärtner
Driving Process Innovation: The Application of a Role-Based Governance Model at Lufthansa Technik: Janina Kettenbohrer, Mirko Kloppenburg and Daniel Beimborn
Case 38: Boundary Dam Power Station: B Rajesh Kumar
Decision-Making Intelligence: Dongying Hong
Lean for Industry 4.0: Alexander Tsigkas
Outlook: Ralf T. Kreutzer and Marie Sirrenberg
Identifying Barriers for Digital Transformation in the Public Sector: Linn Slettum Bjerke-Busch and Arild Aspelund
Sanofi–Aventis Merger: B. Rajesh Kumar
Case 37 Salesforce: B. Rajesh Kumar
Embracing Customers’ Diverse Needs: Sathit Parniangtong
Complementary Business Models: R. Srinivasan
German Open-End Real Estate Funds: Steffen Sebastian, Till Strohsal and René-Ojas Woltering
Shaping What? Systematic HR Development in the Functional Cycle: Manfred Becker
Increasing Value and Resilience Through Project Risk Management: A Case Study in the IT Consulting Sector: Raffaele Testorelli, Anna Tiso and Chiara Verbano
Agency Revenue Management: Ben Vinod
Todd Babiak on Meaningful Place Branding and Storytelling: Florian Kaefer
Case 39: Boeing 787 Dreamliner Project: B Rajesh Kumar
Annex: A Summary of the Corporate Governance Requirements of Different Countries: Bharat Vagadia
Artificial Intelligence and Emerging Technologies in Hospitality: Ben Vinod
Keep in Touch: Evaluating Touchpoint Performance Along the B2B Customer Journey: Fabienne Halb and Uwe Seebacher
Sound and Voice Perception, IoT, and the Future of Living: Diana Derval
How to Persuade Others to Your Side?: Kim Cheng Patrick Low
A Configurational Perspective on Brand Relevance in Commodity Markets: Alexander Leischnig and Anja Geigenmüller
Designing a Corporate Accelerator: Enabling the Collaboration of Incumbent Companies and Start-ups to Foster Innovation: Marcel Engelmann
Claim Management: Philip Bauer
Negotiations in the Americas: Marc Helmold, Nisha Becker, Juanira Gonzalez and Maria Pillar Herrera
A University Perspective with a South African Flavor: Madelein Kleyn
Are “U” Ready for the Future: Design Thinking as a Critical Educational Leadership Skill: John M. Gould
Charity Blockchain: The Practice of the Public Trust by China's No. 1 Public Welfare Digital Platform: Junxin Yan, Minjun Teng and Shiting Lin
China’s Housing Markets: Tobias Just and Hannah Levinger
China’s Housing Markets: Tobias Just and Hannah Levinger
The Distribution of Technical Products: Claudio A. Saavedra
Customer Experience of Today and Tomorrow: Frank Müller
Relationship Modeling: The Business Relationship Firmly Under Control: Christian Homburg, Heiko Schäfer and Janna Schneider
Consequences for Medium-Term PlanningMedium term planning: Lukas Rieder and Raef Lawson
Bayer’s Acquisition of Monsanto: B. Rajesh Kumar
Enterprise Portfolio Governance Framework: Michael Knapp
Building a Renewables-Driven Power System. Successes and Challenges in Germany: Patrick Graichen, Christian Redl and Markus Steigenberger
Custom Method to Forecast Intermittent Products: Ganesh Sankaran, Federico Sasso, Robert Kepczynski and Alessandro Chiaraviglio
Reframing Buyer–Supplier Relationships: Deep, Sticky, Transient and Gracious: Yusoon Kim and Thomas Choi
Hotel Market Germany: Martina Fidlschuster and Christine Mayer
More Data: Mario Vanhoucke
Navigating Challenges and Opportunities in Africa’s Shifting Talent Landscape: Ifedapo Adeleye, Yetunde Anibaba and Valerie Onyia Babatope