Management for Professionals

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How to Persuade Others to Your Side?: Kim Cheng Patrick Low
Keep in Touch: Evaluating Touchpoint Performance Along the B2B Customer Journey: Fabienne Halb and Uwe Seebacher
Sound and Voice Perception, IoT, and the Future of Living: Diana Derval
Artificial Intelligence and Emerging Technologies in Hospitality: Ben Vinod
A University Perspective with a South African Flavor: Madelein Kleyn
Relationship Modeling: The Business Relationship Firmly Under Control: Christian Homburg, Heiko Schäfer and Janna Schneider
Claim Management: Philip Bauer
The Distribution of Technical Products: Claudio A. Saavedra
Negotiations in the Americas: Marc Helmold, Nisha Becker, Juanira Gonzalez and Maria Pillar Herrera
Designing a Corporate Accelerator: Enabling the Collaboration of Incumbent Companies and Start-ups to Foster Innovation: Marcel Engelmann
Enterprise Portfolio Governance Framework: Michael Knapp
China’s Housing Markets: Tobias Just and Hannah Levinger
China’s Housing Markets: Tobias Just and Hannah Levinger
Consequences for Medium-Term PlanningMedium term planning: Lukas Rieder and Raef Lawson
Bayer’s Acquisition of Monsanto: B. Rajesh Kumar
Customer Experience of Today and Tomorrow: Frank Müller
A Configurational Perspective on Brand Relevance in Commodity Markets: Alexander Leischnig and Anja Geigenmüller
Charity Blockchain: The Practice of the Public Trust by China's No. 1 Public Welfare Digital Platform: Junxin Yan, Minjun Teng and Shiting Lin
Are “U” Ready for the Future: Design Thinking as a Critical Educational Leadership Skill: John M. Gould
Navigating Challenges and Opportunities in Africa’s Shifting Talent Landscape: Ifedapo Adeleye, Yetunde Anibaba and Valerie Onyia Babatope
Hotel Market Germany: Martina Fidlschuster and Christine Mayer
Building a Renewables-Driven Power System. Successes and Challenges in Germany: Patrick Graichen, Christian Redl and Markus Steigenberger
More Data: Mario Vanhoucke
Conflict: Jürg Kuster, Eugen Huber, Robert Lippmann, Alphons Schmid, Emil Schneider, Urs Witschi and Roger Wüst
Reframing Buyer–Supplier Relationships: Deep, Sticky, Transient and Gracious: Yusoon Kim and Thomas Choi
Custom Method to Forecast Intermittent Products: Ganesh Sankaran, Federico Sasso, Robert Kepczynski and Alessandro Chiaraviglio
Case 38 Newmont Corporation: B. Rajesh Kumar
Conclusion: S. Aqeel Tirmizi and John D. Vogelsang
Case 40: Shanghai Metro System: B Rajesh Kumar
User Experience and Touchpoint Management: A Touchpoint Performance Management Toolkit for the Buyer Journey: Fabienne Halb and Uwe G. Seebacher
The Last Frontier: Individual Seat Pricing: Ben Vinod
Intercultural Leadership: An Indigenous Perspective in a Multicultural World: Francisco J. Rosado-May, Valeria B. Cuevas-Albarrán and Nelsy F. Jimenez Pat
Tom Buncle on Destination Branding, Tourism, and Crisis Recovery: Florian Kaefer
Applying a Regional Manufacturing Network Analysis for PALFINGER: Martin Friedl
How Carriers Can Use Protection Services to Safeguard the Digital Lives of Their Customers: Carolin Obernolte, Joachim Hauk and Clemens Aumann
Appendices: Frederik Ahlemann, Eric Stettiner, Marcus Messerschmidt and Christine Legner
Advancing a New Methodological Process: Bruce Garvey and Adam D. M. Svendsen
QWIKCILVER™ and WOOHOO™: Developing a Complementary Platform: R. Srinivasan
Bringing Business Architecture to Life: How to Establish Business Architecture Practices in Your Organization: Christian Schmidt and Daniel Simon
Failure in Use of Technology: Hartmut Wandke
Procurement of Legal Services: How Customers Professionally Procure Legal Services Today: Bruno Mascello
Pricing Process Part 4: Implementation: Frank Frohmann
Project Management in International Teams: Ulrich Hoessler, Walter Sponfeldner and Douglas L. Morse
Cultural Approaches Toward Time in Global Organizations: Joanna Sell
Case XI: Amazon’s DNA: Driving Technology Innovation in the Digital Economy: Xiaoming Zhu
Controlling in Professional Team Sports Organisations: Claudio Kasper
Interaction of Lead Management and CRM Along the Customer Journey: Alexander Woelke
All Systems Coordinated?: Lukas Rieder and Raef Lawson
Roche Holding’s Acquisition of Genentech: B. Rajesh Kumar
Final Remarks: Hartmut Stadtler