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Management for Professionals

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Digital Transformation of ABB Through Platforms: The Emergence of Hybrid Architecture in Process Automation
Johan Sandberg, Jonny Holmström and Kalle Lyytinen
Making the Difference for Customers: Three Levers to Achieve Superior Experience in Telco Business!
Andreas Penkert, Julia Steffens and Sascha Krpanic
Exposing Impediments to Insurance Claims Processing
Robert Andrews, Moe Wynn, Arthur H. M ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor and Sue Plunkett-Cole
CSR Case Study: Mitigating Ethics with Companies Investing in Higher Education Relationships
Morgan R. Clevenger
Case 38: Boundary Dam Power Station
B Rajesh Kumar
Outlook
Ralf T. Kreutzer and Marie Sirrenberg
The Relevance and Perception of African Business Potentials: German Perspectives and Strategies on Internationalization to Africa
Tilo Halaszovich and Erik Deitersen
Pricing Policy
Philippe Malaval, Christophe Bénaroya and Jonathan Aflalo
Decision-Making Intelligence
Dongying Hong
Driving Process Innovation: The Application of a Role-Based Governance Model at Lufthansa Technik
Janina Kettenbohrer, Mirko Kloppenburg and Daniel Beimborn
The Future of In-House Legal Departments and Their Impact on the Legal Market: Four Theses for General Counsels, and One for Law Firms
Markus Hartung and Arne Gärtner
Cutover: Getting Ready for the Launch
Joseph Joy
Lean for Industry 4.0
Alexander Tsigkas
Sanofi–Aventis Merger
B. Rajesh Kumar
Identifying Barriers for Digital Transformation in the Public Sector
Linn Slettum Bjerke-Busch and Arild Aspelund
Case 37 Salesforce
B. Rajesh Kumar
Embracing Customers’ Diverse Needs
Sathit Parniangtong
Complementary Business Models
R. Srinivasan
Sound and Voice Perception, IoT, and the Future of Living
Diana Derval
Artificial Intelligence and Emerging Technologies in Hospitality
Ben Vinod
Shaping What? Systematic HR Development in the Functional Cycle
Manfred Becker
German Open-End Real Estate Funds
Steffen Sebastian, Till Strohsal and René-Ojas Woltering
Keep in Touch: Evaluating Touchpoint Performance Along the B2B Customer Journey
Fabienne Halb and Uwe Seebacher
Increasing Value and Resilience Through Project Risk Management: A Case Study in the IT Consulting Sector
Raffaele Testorelli, Anna Tiso and Chiara Verbano
Todd Babiak on Meaningful Place Branding and Storytelling
Florian Kaefer
Agency Revenue Management
Ben Vinod
Case 39: Boeing 787 Dreamliner Project
B Rajesh Kumar
Annex: A Summary of the Corporate Governance Requirements of Different Countries
Bharat Vagadia
How to Persuade Others to Your Side?
Kim Cheng Patrick Low
Customer Experience of Today and Tomorrow
Frank Müller
A University Perspective with a South African Flavor
Madelein Kleyn
Consequences for Medium-Term PlanningMedium term planning
Lukas Rieder and Raef Lawson
Bayer’s Acquisition of Monsanto
B. Rajesh Kumar
A Configurational Perspective on Brand Relevance in Commodity Markets
Alexander Leischnig and Anja Geigenmüller
Designing a Corporate Accelerator: Enabling the Collaboration of Incumbent Companies and Start-ups to Foster Innovation
Marcel Engelmann
The Distribution of Technical Products
Claudio A. Saavedra
Are “U” Ready for the Future: Design Thinking as a Critical Educational Leadership Skill
John M. Gould
Charity Blockchain: The Practice of the Public Trust by China's No. 1 Public Welfare Digital Platform
Junxin Yan, Minjun Teng and Shiting Lin
China’s Housing Markets
Tobias Just and Hannah Levinger
China’s Housing Markets
Tobias Just and Hannah Levinger
Negotiations in the Americas
Marc Helmold, Nisha Becker, Juanira Gonzalez and Maria Pillar Herrera
Relationship Modeling: The Business Relationship Firmly Under Control
Christian Homburg, Heiko Schäfer and Janna Schneider
Claim Management
Philip Bauer
Enterprise Portfolio Governance Framework
Michael Knapp
Reframing Buyer–Supplier Relationships: Deep, Sticky, Transient and Gracious
Yusoon Kim and Thomas Choi
Navigating Challenges and Opportunities in Africa’s Shifting Talent Landscape
Ifedapo Adeleye, Yetunde Anibaba and Valerie Onyia Babatope
Conflict
Jürg Kuster, Eugen Huber, Robert Lippmann, Alphons Schmid, Emil Schneider, Urs Witschi and Roger Wüst
Hotel Market Germany
Martina Fidlschuster and Christine Mayer
More Data
Mario Vanhoucke
Custom Method to Forecast Intermittent Products
Ganesh Sankaran, Federico Sasso, Robert Kepczynski and Alessandro Chiaraviglio
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