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Increasing Customer Satisfaction with Visualized Root-Cause Analysis — CPM Success in the Mass Market at British Telecom: John Bird
Die Ökonomik: Vinzenz von Holle
Crisis Management and Lender of Last Resort in the European Banking Market: Arnoud Boot and Matej Marinč
House Price Prediction: A Case Study for Istanbul: Semra Erpolat Taşabat and Mert Ersen
Literacy in the Workplace: John Benseman
Compulsory Licensing v. Private Negotiations in Peer-to-Peer File Sharing: Michael Botein and Edward Samuels
Patents, Patent Citations and the Geography of Knowledge Spillovers in Europe: T. Scherngell and E. Jansenberger
Korea’s Telecommunications Industry: Rüdiger Frank
Users as Sources of Radical Service Innovation: Florian Skiba and Cornelius Herstatt
Adaptive Leadership: Amy Forbes
Completing the Transformation of DSM: Jean-Pierre Jeannet and Hein Schreuder
Product Leadership: Tobias Freudenreich
Economic and Environmental Assessment in Green Economy: Pen-Chi Chiang, Hwong-wen Ma, Lihchyi Wen and Chun-hsu Lin
The Riddle of Effectiveness and Ethics of Comparative Advertising: Fatih Buğra Erdem, Cansu Cindoruk and Firuze Nazlıcan Göktolga
The Mediating Role of Culture on Employee Voice: Insights from Saudi Arabia: Tamara Mohammad, Rabeb Ben-Abdallah and Robert P. Karaszewski
Against Irresponsible Entrepreneurship: A Dual Perspective on the Impact of Entrepreneurship on Firm Survival: Denise Fleck
Effect of New ICTs on Vocational Education in China: A Case Study of Wuxi Vocational Institute of Commerce: Jinfang Cai and Xian Qian
Schritt 3: Handeln wie ein Leader: Michael Engler
Wirtschaftspolitische Implikationen: Christian Rutzer and Rolf Weder
The Economics of Pandemics as a Globally Shared Experience: A Theory: S. Niggol Seo
Navigating the Digital Horizon in the Maritime Industry: A Case Study of Vietnam: Lam Canh Nguyen
Identity and Structural Archetypes: Raul Espejo and Alfonso Reyes
Latente Klassenmodelle bei der wahlbasierten Conjointanalyse: Winfried J. Steiner, Friederike Paetz, Peter Kurz and Maren Hein
Innovationskultur als Erfolgsfaktor für Geschäftsmodellinnovationen: Eine fallstudienbasierte Übersicht: Florian Mezger and Karoline Bader
Land Title Solutions Across The World With Blockchain: A Review: Dawood H. M., Chee Liew and Marcia Edna Santhana Rajan
Evolutionstheorie: Ableitungen für die Zukunft des Finanzsektors: Corinna Pommerening
Monetary and Fiscal Policy Response During COVID-19 Crisis in Bosnia and Herzegovina: Constraints and Potentials: Sead Kreso, Lejla Lazović-Pita and Selena Duraković
Human Resource Development System to Unlock Potential: Xiaoying Dong, Mengling Yan and Yanni Hu
Glück und Zufriedenheit: Guido Wenski
Unemployed Marginalised Immigrant Women: Work Integrating Social Enterprises as a Possible Solution: Sophie Nachemson-Ekwall
Closing Remarks for the Part: Peter Lorange and Karin Mugnaini
Schlusswort: Timotheus Künzel
A Case Study: Industry 4.0 and Human Factors in SMEs: Helmut Zsifkovits, Manuel Woschank and Corina Pacher
Pillar of a Great Power: Holistic Innovation in the Development of the Chinese High-Speed Railway Industry: Jin Chen
GuV- und Bilanzplanung: Bernd Heesen and Christoph Walter Meusburger
Japan’s Economic Policy Management since the Beginning of the Twenty-First Century: Kumiharu Shigehara
Work–Family Conflict and Job Satisfaction: Xinxin Ma
Gendered Cultures in Context: Sarah Barnard, John Arnold, Fehmidah Munir and Sara Bosley
Der Einzelne, die Unternehmen und die Ethik: Detlef Pietsch
The Rise of the New Model for Brazilian Agriculture (1979–1985): Earl Richard Downes
The Causes of Economic Growth: Cultural and Social Determinants: Rick Szostak
Blockchain, Digital Identity, E-government: Clare Sullivan and Eric Burger
Processes in a Digital Environment: Marie Kristin Czwalina, Chiara Jakobs, Christopher Schmidt, Matthias Jacoby and Sebastian Geisel
The Evolving Threat of Kidnapping for Ransom in Nigeria: Freedom Chukwudi Onuoha and James Okolie-Osemene
Horizontal Logistics Collaboration—An International Retail Supply Chain Case Study: Vasco Sanchez Rodrigues
The Balance Sheet of Decentralization in Ghana: Joseph R. A. Ayee
Norwegen: Die Ambiguität von Sportvereinen und nicht-sportbezogene soziale Funktionen: Ørnulf Seippel
Coping with Technological Changes: Regional and National Preparedness in Face of Technical Change: Jari Kaivo-oja, Mikkel Stein Knudsen and Theresa Lauraeus
Lösungen zu den Übungen: Gerd-Inno Spindler
The Spiritual Features of Servant-Leadership: Sharda S. Nandram and Jan Vos